Believe in yourself
Overcome objections
Increase performance and satisfaction
Make informed decisions and just do it
Remove Fear As A Barrier to Innovation
Step out of your comfort zone on the Journey To Bright Ideas
Shift Happens!® When You Harness Innovation
If you attended ADMEI last week, you’re probably feeling a lot like I am this morning: overly inspired and a little overwhelmed! There was no shortage of information as the industry’s leaders came together for the common goal of determining the magic formula for a...
Shift Happens!® The Rules of Business have changed.
Are you are responsible for the bottom line? Are you the key decision maker, the person entrusted with plotting the course of your business? Are you the one your employees count on to keep profits rolling in? Now what? But last year was not great.You could use the...
5 Shifts (#4) to Instilling Innovation and Creativity in your organization
Shift #4) Create a Partnership with Employees. Asking people to be creative, then shooting down their ideas creates a rift in your organization. Instead, show people that bringing their imagination on the journey is welcome. Information wealth flows directly from...
5 Shifts (#1) to Instilling Innovation and Creativity in your organization
Creative ideas are what turn ordinary companies into market leaders. These companies see the end result first and then build a path to achieve those results. Unfortunately, in most companies today, neither creativity nor innovation exists. The corporate environment...
5 Shifts (#3) to Instill Innovation and Creativity
Shift #3) Create a Partnership with Customers. All business transactions are based on someone delivering a promise to fulfill a specific desire or need. Companies that spend millions of dollars promoting their products or services only to make the Client wait on hold...
Innovative Problem Solving and Customer Service Workshop 2/26/14
"If you were starting from scratch, and there were no hindrances, no obstacles and no limit to your resources, if anything was possible, what would your business look like?" The need for innovation has never been clearer. There is more competition than ever before....
5 Shifts (#2) to Instill Innovation and Creativity in your organization
Shift #2) Become Number One With Your Customers The more satisfied your Customers are, the more business you’ll have in the future. Realize that the only commodity your Customers know is you. Since you are the catalyst providing the solution to their problem, you are...
5 Shifts to Instill Innovation and Creativity
Shift #2) Become Number One With Your Customers The more satisfied your Customers are, the more business you’ll have in the future. Realize that the only commodity your Customers know is you. Since you are the catalyst providing the solution to their problem, you are...
Shift Happens when you think differently
5 Shifts to Instilling Innovation and Creativity In 2014 Now that 2013 is over and we start to rethink how we are going to make Shift Happen in our businesses and personal lives for 2014 it's time to reflect on what has changed, and what has not. For most buyers it's...
A Kernel of Dazzle
26 Million Checked bags go missing while the airline industry rakes in over 3 Billion Dollars in checked bag fees. Anyone that travels knows how flights have become challenging. With the merger of airlines, the weather, and holiday volume it is a known fact that more...
Innovation at the Speed of Opportunity
In 2014 you should try implementing a company- wide innovation platform that can effectively capture the collective wisdom of employees, partners, and customers; and efficiently manage the identification and implementation of next generation products and services....
Live Meetings Are Dead
You hear it all the time. Getting face-to-face meetings are almost impossible these days. People don't have time to get together, or do they? Truth is some meetings are dead, but some meetings are so productive that they develop long-term relationships. Now we all...
Investigate • Innovate • Initiate Chicago Workshop
Something magical happens with a LIVE workshop. It's the experience, bonding, connection, interaction, discussion, perspectives, learning from others, making friends, sharing, and business/community building that demonstrates that you are not alone in your business...
United Turned Possible Complaints into Actual Compliments.
Regardless of the industry, with few exceptions, the creation of a customer is a lost art. Truth is most companies tell you that they care but they clearly demonstrate they don't care. All of us can tell stories of poor customer service but we are often hard pressed...
Shift Happens!® United Turned Possible Complaints into Actual Compliments.
Regardless of the industry, with few exceptions, the creation of a customer is a lost art. Truth is most companies tell you that they care but they clearly demonstrate they don't care. All of us can tell stories of poor customer service but we are often hard pressed...
Everything but Fleas at Chicago’s Maxwell Street Market
As the economy picks up I am always interested in what the small business person thinks about our future. Almost every Sunday I take a few hours to visit the Maxwell Street Market in Chicago. Even though it was forced to move from Maxwell Street to South Des...
I have a dream-do you?
Today marks the 50th Anniversary of Dr. Martin Luther King Jr's famous and often quoted speech. " I still have a dream. It is a dream deeply rooted in the American dream." My dream is that in this land of opportunity, in this land of freedom of thought, in this land...
Investigate before you Innovate. Can Bacon Flavored Diet Coke be the next beverage of choice?
This last week we completed our two-day innovation and work/balance workshop. It was an eye-opening event for everyone that attended including myself. What I learned from the group was that for most of them, they were not that innovative. The workshop was presented as...
Success is not a matter of chance. It’s a matter of choice.
Last week I gave a speech to a very large organization that was struggling with what to do given they were just coming out of bankruptcy. As I looked at the audience I realized that each of them had their own dreams. And the fact that they still had a job, a place...
Walgreen’s needs a new Apprentice
I was part of a group of speakers invited to speak at Walgreen University. When I asked about the fact that they ranked very high in merchandising and very low in customer service it became apparent that I hit a nerve. Truth is I like Walgreen Company. I admire what...
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ENGAGEMENT STEP 1
Get the Right Topic Recommendation
Tell me your audience, theme, and desired outcomes. I’ll recommend the best-fit topic and format.