James D. Feldman, CSP  Shift Happens!®
James D. Feldman, CSP, CITE, CPIM, CPT, PCS

The Bright Idea Guy™


The Innovative Practitioner who speaks with creative insights, practical experience, and big picture thinking.

As an advisor, Jim’s wisdom is gleaned by overlaying his core expert qualities learned at the intersection of INNOVATION, CUSTOMER ENGAGEMENT, and CHANGE. He is a diverse generalist with a broad perspective that examines growth initiatives with objectivity and detachment. He focuses on tools that motivate, influence, and persuade others to ensure that Shift Happens!®. 




Next workshop

Persuasive Presentation Bootcamp

Shift Happens Business Advisor Most Requested Topics: 


Innovation doesn’t come with directions.

Often called The Bright Idea Guy™ by his clients, Jim brings an unobscured vision and clarity to your audience by focusing on the end results and creating the path to get there.  

Your audience will learn innovative decision making and business tools to help build business at the intersection of technology, changes, competition, and employee unrest. Key benefits of this presentation will demonstrate…

  • How to be more agile in a world of constant ‘shifts’.
  • How to think, not what to think.
  • How new ways to define problems, gather data, and develop solutions.
  • How to turn data into actionable insights.
  • How to create the framework for multidimensional problem solving.



Change Management

Persuasive Presentation Bootcamp

You can’t build the business of tomorrow with yesterday’s tools.  Because we live and work in a rapidly changing world, your audience may be rebounding from all of these ‘shifts’ and dealing with the essentials for work-life balance.  It’s no secret: business ‘shifts’ have brought new business transformation, digital disruption, and technology evolution. Your attendees will learn …

  • How to contemplate what’s next for your brand, commerce and consumerism.
  • How to break boundaries, ignite customer passion and continue to develop what works and ignore what doesn’t.
  • How to find simplicity in the clutter.
  • Where to find opportunity in the middle of difficulty.
  • How to identify new market needs and enjoy remarkable success.
  • How to outmaneuver your competition.
  • Consistent performance is not about what they think, but how they think that delivers extraordinary results.



Customer Service


D-A-T-I-N-G Your Customer® will demonstrate how to create great Customer experiences that develop ‘Customer Insistence’.  This is the Customer Service knowledge they need, in a format you want. It’s all about creating lasting relationships…just like D-A-T-I-N-G.

  • D=Dazzle
  • A=Anticipate
  • T=Treat
  • I=Innovate
  • N=Nurture
  • G=Grateful

They will learn…

  • How to create new Customers.
  • How to guide Customers from ignorance to advocacy.
  • How to more fully engage existing Customers.
  • How to retain your internal Customers.
  • How to evaluate and select potential internal and external Customers.


Incentives/Safety Rewards

Today’s incentive programs reward employees for performance improvement, achieving business objectives, safety-related behaviors and other activities. With over 1,000 incentive programs created by Jim’s companies, he is a one-of-a-kind expert.

If your organization is not using incentive rewards for your employees you are missing a potential, self-funding program that can have a positive impact on performance. Recognition is a proven motivator that is often overlooked. Positive reinforcement in the form of travel, merchandise, gold cards, gift cards, etc. motivate workers, achieve business objectives, and often become self-funding by creating incremental sales or savings.



Leadership Effectiveness

Success is not gained from perfecting the known but by seizing the unknown.

Your audience has access to path-breaking methodology 

  • The relationship between organizational factors and personal characteristics.
  • How to manage leadership styles and behaviors that ‘shift’ organization performance.
  • Strategic management-vs-tactics insight skill and creating action plans.
  • Creative ways to simplify complex ideas.



Communication Skills

No matter what you do, in any size organization, presentation and communication skills are required. 

Jim’s mission is to help small business owners, CEOs, and entrepreneurs, master presentation and speaking  skills. It doesn’t matter if it’s for one-on-one conversation, on camera, or in front of live audiences. Jim wants to ensure they connect and communicate with others in ways that truly resonate, and that will attract, influence, and inspire. It’s a balance of content, persuasion, objectivity, and credibility. 



Chocolate Lovers

Almost everyone loves chocolate.  Jim gave away 10 pound bars of milk or dark gourmet chocolate to his clients for weddings, birthdays, and holidays. They loved the chocolate so much many asked to buy some for their CustomersWith over 35 tons of chocolate being delivered some arrived broken. Jim took home some of them and started to make chocolate candies. What started as a cooking project turned into a chocolate producer of gourmet, artisan flavors in amazing packaging and assortments.

When he gave out samples at trade shows and to his clients they responded with “I Love It.” Taking a page from Harpo Studios which is Oprah spelled backwards, Tivoli Chocolates was born. When you book Jim for your event he always brings Tivoli Chocolates to share.




Shift Happens!®

If you need access to insights and information that can propel you forward his timely insights are critical. Jim has been challenging organizations to unleash great innovative solutions and meaningful experiences. He believes that looking ‘inside the box’ using his 3D Thinking will help organizations to see differently, to understand better, and offer informed decisions to their management.

Your audience will learn the secrets of moving up in a down economy, preparing for changes, and build enduring relationships with Customers, employees, and suppliers. They will leave with tools and tips to reinvent themselves and your organization.






Golden Ideas

Business costs have skyrocketed and budgets and resources have not kept pace.  To scale and fend off competition organizations need engaged employees. Incentives and recognition rewards can be customized and designed to manage results more cost effectively. Rewards must be gleaned from new, must-have, products.  Potential winners know that life now has more choices than the the last few decades combined. 

We have partnered with Karatbars International GmbH to offer a wide range of products and options in the 999.9 fine gold market space. Their core products are 1g, 2.5g, and 5g minted 24 karat gold ingots from LBMA accredited refineries. 




You need a presenter that is not a bland, lifeless image, but an attention-grabbing personality — one with a story behind it. They marvel at what, to them, seems to be a supernatural gift: but the truth is actually very simple. I deliver UNCOMMON, common sense.  For enlightened companies, prosperity and commercial health are assured if the customer is focused upon with obsessive intimacy. 

No matter your type of event- content that is topical, fresh, or seasonal, your endeavor will be meaningless if it doesn’t make your audience excited and attentive. Often meeting planners are constrained by budgets and engage a speaker that does not capture the audience and achieve the meeting objectives. It is worth the risk?

Ask yourself: How do I capture the attention of my audience without sacrificing content?

I do my homework, learn your industry language, interview thought leaders, create compelling visuals, use the best licensed movie and television scenes —and deliver Plain Talk to Smart People. 


Next Workshop

Chicago Workshop

This workshop is for anyone that sells anything to anyone. It will take you from where you are to where you want to be. Jim will help guide you through the uncertainties and anxieties that 2017 will bring.

 Click on the link above to learn more. This workshops sell out quickly. Join us to learn how to take your presentation  to the next level. If this one is sold out, drop me a note. We want to WOW you with our wisdom. 

These workshops can be held in other cities as well. Contact us directly to collaborate on workshops that focus on any of Jim’s topics.

Customer Reviews

Click here to hear from Jim

“Jim Feldman is a master trainer, presenter and developer. I have had the pleasure of seeing him present ‘D-A-T-I-N-G Your Customer!’ on two occasions (including the Kodak Professional Sales Meeting) . . . Both experiences were fabulous! Jim was engaging, entertaining, thought-provoking and down-to-earth. He mixed positive energies, humorous stories, memorable insights and practical improvement approaches.”
Karen Smith-Pilkington, President
Kodak Professional Division

“Your program provided great value and put our minds in motion to be more creative than we think we can be. . . .Your PowerPoint slides reinforced your message making it easier to remember your points. This is one meeting that will long be remembered!”
Brian Cassidy
Hyatt Hotels and Resorts

“This year’s event was huge success, due in large part to your time, talent and dedication in bringing an interesting and informative presentation to the attendees.”
Nancy DelBianco, Director of Professional Development
Educational Institute, American Hotel & Motel Association

“Wow! Phenomenal presentation. Beautiful graphics. Substantive content. Will turn an audience on not only because the concepts are intellectually practical, but also because you have ensured crystal clarity in your presentation. Congratulations.”
Nido R. Qubein, Chairman
Great Harvest Bread Company

“After 20+ years of marketing and servicing clients, I appreciate hearing a “friendly reminder” as to the fact that clients come first and foremost. Your presentation was upbeat, light hearted and informative.”
Joel T. Cooper, Partner
Freeborn & Peters LLP

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