Posts by Feldman, CSP, CITE, CPIM, CPT, PCS

Shift Happens! When you lose innovation focus.

PROBLEM How does a firm or an individual begin to use creative thinking to innovate? Laser Focus! First, understand that...

Shift Happens!® when happiness is an inside job.

Shift Happens!® when happiness is an inside job.

The Secret to Your Happiness – It’s Within You The Secret to a Happy Life ~ Native American parable One...

Shift Happens when you say YES. A short course in Customer Service to any reasonable request.

Shift Happens when you say YES. A short course in Customer Service to any reasonable request.

When your Customers get upset, you have to get back in their good graces or risk losing their business. Here...

Better Change in this Year

Better Change in this Year

Better Change I have been asked how I get so much done in the way of authoring books, articles, presentations,...

Shift Happens!® When you overcome objections.

Shift Happens!® When you overcome objections.

Shift Happens!® When you engage your Customer Experiences to outcomes.

Shift Happens!® When you engage your Customer Experiences to outcomes.

10 Steps to follow for the Perfect Pitch

10 Steps to follow for the Perfect Pitch

Shift Happens!®: Take the time to ensure your PowerPoint doesn’t suck.

Shift Happens!®: Take the time to ensure your PowerPoint doesn’t suck.

Shift Happens!® The past is prologue.

Shift Happens!® The past is prologue.

Shift Happened in 2017. How will you prepare for more ‘shift.’

Shift Happened in 2017. How will you prepare for more ‘shift.’