James D. Feldman, CSP, CITE, CPIM,CPT

Shift Happens!® When you have the patience to improve patient relationships.

by Feldman, CSP, CITE, CPIM, CPT, PCS | Jan 2, 2020 | Change Management, Customer Service, Innovative Problem Solving

12 Shifts to Improve Patient Relations-Let’s brush up on the basics. A doctor’s practice, like any other business, needs good customer relations to be successful. Unfortunately, we have few role models of good customer relations, as every day we deal with...

Shift Happens!® when you believe in yourself.

by Feldman, CSP, CITE, CPIM, CPT, PCS | Dec 9, 2019 | Change Management, Innovative Problem Solving, LESSONS, Shift Happens

You can research, study and implement the latest and greatest marketing strategies, but unless you have the right mindset about yourself and your business, you will only achieve a certain level of success in your business. It is an undeniable fact that your success is...

Shift Happens!® when you make an informed decision to create or build your business.

by Feldman, CSP, CITE, CPIM, CPT, PCS | Dec 9, 2019 | Change Management, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens

So many of us jump into our profession and immediately focus on getting clients, making money, and marketing our business before we create a solid foundation for having a successful business. Every successful business owner has a clear vision and a plan. You should...

Shift Happens!® When you overcome objections

by Feldman, CSP, CITE, CPIM, CPT, PCS | Nov 1, 2019 | Change Management, Innovative Problem Solving, Shift Happens

When you overcome objections using business development strategies and skills you can go down the path to engage your prospect and get to YES. Objectives Build rapport, trust, and relationships with buyers Balance advocacy and inquiry in sales conversations. Inspire...

Shift Happens!® when you trade-in to increase performance.

by Feldman, CSP, CITE, CPIM, CPT, PCS | Nov 1, 2019 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience, Shift Happens

Tom has worked at his automotive dealership selling trade-in cars for more than four years and knows he does a great job. His boss even tells him so. He’s been wanting to ask for a raise for several months, but it just never seems like the right time to ask. At...