James D. Feldman, CSP, CITE, CPIM, CPT, PCS

Resilience Should Be Part Of Your Recession Revenue Rescue

by Feldman, CSP, CITE, CPIM, CPT, PCS | Sep 11, 2020 | Change Management, LESSONS, Shift Happens

As we emerge from the pandemic and get back to ‘life,’ there are more people than ever looking for support to: get back on their feet financially send their kids back to school, get back to their jobs, start or rebuild their businesses, protect or improve their...

Website Resources from Shift Happens!

by Feldman, CSP, CITE, CPIM, CPT, PCS | Apr 21, 2020 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, PowerPoint/Keynote Presentation, Shift Happens, Travel, Workshop

In my new book, Shift Happens! No Job, No Money, Now What?, I refer to many websites for resources including business building tools, barter organizations, coupons, discounts, direct selling companies and more. People have already requested to have all that...

Some Tips About Working From Home

by Feldman, CSP, CITE, CPIM, CPT, PCS | Mar 31, 2020 | Shift Happens

Resilience Should Be Part Of Your Recession Revenue Rescue by Feldman, CSP, CITE, CPIM, CPT, PCS | Sep 11, 2020 | Change Management, LESSONS, Shift HappensAs we emerge from the pandemic and get back to ‘life,’ there are more people than ever looking for support to:...

SPEAKING TOPICS: Leadership Effectiveness

by Feldman, CSP, CITE, CPIM, CPT, PCS | Feb 19, 2020 | Change Management, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens

Success is not gained from perfecting the known but by seizing the unknown. The Journey To Bright Ideas™ demonstrates, visually, all that stands in the way of any leader. In fact, it not so much about what you do, but what you don’t do. Jim refers to this as...

Shift Happens!® When you have the patience to improve patient relationships.

by Feldman, CSP, CITE, CPIM, CPT, PCS | Jan 2, 2020 | Change Management, Customer Service, Innovative Problem Solving

12 Shifts to Improve Patient Relations-Let’s brush up on the basics. A doctor’s practice, like any other business, needs good customer relations to be successful. Unfortunately, we have few role models of good customer relations, as every day we deal with...