Imagine being the ticket agent that needed four (4) seats for an United flight to Louisville? Did they consider the impact of forcing passengers to give up seats in order that staff could fly instead?
Here’s a ‘crash course’ in Customer Service that you can use. It’s all about WOWing the Customer so that you don’t lose millions in revenue and hundreds of millions of dollars in good will.
It will take the Friendly Skies years to recover from this crash landing.
Look at your business and determine how you would handle a similar issue?