Self-Paced Courses

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Deliver WOW Customer Service

Deliver WOW Customer Service

According to the Wall Street Journal, attracting new customers can cost nearly double the amount it takes to attract repeat business from your existing customer base. The only surefire way to keep a client happy is to consistently go the “extra mile” and exceed expectations.  Includes 100 Sales and Marketing Ideas!

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Courage, Risks and Rewards

Courage, Risks and RewardsIn this coaching program, you will explore 5 key areas that will help you find the courage to take new risks and reap great rewards. You will examine the concept of risk and break it down into specific, manageable steps. And you will look at risk from different perspectives and explore how the rewards for taking chances far outweigh the costs. This training will open new doors to exciting opportunities! **45 minute phone coaching session included**

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Transitions and Transformations

Transitions and TransformationsEvery person responds differently to change. Some thrive on it. Others deplore it and do everything in their power to maintain the status quo. In this course, you will understand the force behind change, and learn to transition through it with acceptance, ease, and focus on what you can control in an uncertain world. **45 minute phone coaching session included**

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Financial Calm: Sailing Your Way Out of an Ocean of Debt and Into a Sea of Prosperity

Financial CalmEvery year millions of people struggle to make ends meet, finding themselves falling farther and farther behind in paying off their bills. Many others just end up spending much more than they earn, making their debt situation escalate quickly to the point where financial collapse is a strong possibility if something doesn’t change.

How to get out of debt and stay out is a challenging question for most people who aren’t equipped with the knowledge needed to head in the direction of financial independence. Although getting out of debt isn’t easy, it isn’t impossible, either. Even the worst of debt problems can be turned around and fixed. **45 minute phone coaching session included**

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A to Z’s of Success – Charting a Course of Personal Achievement

A-Z's of SuccessWe all want to experience success in our lives, but perhaps the stronger desire is the feeling of satisfaction and accomplishment that comes from our success.

There are two primary benefits to success. First, there is the tangible reward that success brings, such as a garden overflowing with fruits and vegetables, a newly decorated room in your home, or a certain sum of money in your savings account.

Additionally, there is the feeling that comes from accomplishment – reaching a goal or a milestone. Experiencing success or feeling successful is more about how achieving a goal or reaching a milestone makes you feel. Perhaps your success brings a sense of excitement, renewal, wholeness, and satisfaction.

In order to create personal achievement, we need specific tools to harness both our internal and external strengths to help us COMPLETE our goals. But far too often people set out for a goal, are unequipped to finish the journey, and therefore they quit.

This course will give you the specific tools you need to take your goals all the way to the end, and a renewed energy and excitement to get there. **45 minute phone coaching session included**
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Becoming a Living Magnet: An Introduction to the Law of Attraction

Become a Living MagnetHealth experts say that you are what you eat, but those who teach and promote the Law of Attraction would say instead: you are what you think. That’s because the Law of Attraction – this mysterious yet simple universal law that continues to gain awareness around the world – addresses a force that affects each of us and that is both subtle in its workings and powerful in its results.

Each and every day, it is your thoughts that draw life experiences to you, and in this way, create the reality you experience. It is your thoughts today that will create your future tomorrow. And it is your thoughts, and the emotions they generate within you, that set up the condition for what you will attract to your life, both good and bad.

This course reveals this amazing law that governs the universe we live in, and shows how the Law of Attraction can fundamentally change your life and the way it unfolds for you. Don’t miss out on gaining the knowledge you need to make this law work for you! **45 minute phone coaching session included**
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Confident You: Leap Outside Your Comfort Zone and Achieve What You Want

Confident YouConfidence plays an important part in living the life we want. It’s simple: without confidence, we will not be able to achieve our goals. While confidence is a necessary quality, so many people struggle to find it, not realizing that it naturally exists within each and every one of us.

In this course, you will recognize the limiting thoughts that are holding you back, see the connection that exists between your doubts, fears, and thoughts, and make a dramatic shift in the way you look at yourself, others and the world. Just imagine the possibilities that can come from tapping into your own natural confidence! **45 minute phone coaching session included**

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Emotional Smarts: Using Emotional Intelligence to Create a More Joyous, Richer Life

Emotional SmartsIt doesn’t take much to realize how our emotions, and our emotional state, influence on almost everything we say and do. But despite this truth, few people seem to be aware of their emotions at any given moment. Consequently, they don’t know how to handle life’s ups and downs or deal effectively with others.

Your emotions play such a significant role in your everyday success. It may sound simple, but by becoming more aware of your own emotional state at any given moment in time you will see a profound ripple effect on your daily interactions with people.

In this course, you will discover the true essence of emotional intelligence, increase your self-awareness and discover powerful ways to “tune into” yourself, become more aware of your thoughts, feelings and actions, manage your emotions, and better relate to others. **45 minute phone coaching session included**
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Ensuring Life Harmony: Resolving Conflict and Creating Positive Change

Ensuring Life HarmonyConflict. What do you think of when you hear that word? How does conflict make you feel? Conflict is inevitable – it’s a normal aspect of human interaction. Conflict arises from unmet needs, unrecognized differences, and difficulties in coping with life changes and challenges. At the heart of every conflict are two people striving for something better. Conflict will exist as long as people work and live together.

This course explores with you why you react to conflict the way you do, and provides new perspectives around how you approach conflict so you can see it in a more positive light. **45 minute phone coaching session included**

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The Fertile Mind: Change Your Thoughts to Reap a Better Life

The Fertile MindWe most often associate the term “fertile” with the land’s ability to produce an abundant crop. The term speaks to the land’s richness, its prolific nature. The same can be said of the human mind. It too, like the land, can produce an abundant harvest. The mind is, after all, just as rich and prolific as the land itself.

In this powerful course on The Fertile Mind, you will learn about the human mind, its tremendous power and potential, and how it can and needs to be managed if you want to better your life. **45 minute phone coaching session included**

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Finding Balance: Reclaim Your Time & Live a More Fulfilling Life

Finding BalanceLife balance is something that many people strive for and, yet, it seems to elude them. At just the moment when life feels like it’s “in balance,” something happens to throw it off. Some people continue their pursuit of balance, some throw in the towel, and others never bother with life balance in the first place.

Life balance is not a permanent or absolute state. It’s actually a state of mind where you make continuous small adjustments to achieve fulfillment. It is dynamic and elusive.

Even though absolute balance may be impossible, the good news is that you can become aware of where your life is imbalanced and take steps toward improving your balance.

In this course you will identify the benefits of improving your work-life balance, recognize the factors that support or distract them from work-life balance, and commit to specific actions that will improve your overall balance. **45 minute phone coaching session included**
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Focus on Authenticity: Seeing and Living More of Who You Really Are

Focus on AuthenticityWhat would the world be like if everyone could safely express themselves honestly, revealing who they are and what they feel? What if we didn’t have to speak, act and think as our family, friends, media and society expect?

We would be living in a world of true authenticity.

Being authentic in life is difficult because it means we have to be open and truthful with who we really are. It means we have to be conscious of our thoughts and feelings, our hopes and fears, and risk the disapproval of others when pursuing our dreams and passions.

But it doesn’t have to be this way. When you’re being more authentic you feel more connected to who you are at your core. You can avoid living a divided life where your words, choices, and actions are not in line with your true self. You can express yourself more fully and with more confidence. **45 minute phone coaching session included**
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From the Inside Out: Effective Ways to Manage Stress

From the Inside OutWe all experience stress from time to time in our lives, and we know how stress can have a very negative effect on our short and long-term health, performance, career success, and personal happiness. But believe it or not, stress can be eliminated from our lives. We will certainly always continue to experience the pressures of life, but stress isn’t pressure. Instead, stress is how we choose to react to the pressures of life. Fortunately, stress management is a learnable skill.

This course explores the importance of good stress management, and approaches the management of stress through specific actions, attitudes and emotional responses. It helps you achieve better coping skills, better health, and an overall state of well being. **45 minute phone coaching session included**

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The Genius Within: Calling on Your Natural Talents to Make Life More Fulfilling

The Genius WithinEvery one of us is born with a unique set of talents. We call them our natural, God-given abilities, and we can never lose or trade them in for others. As we go through life, we have a choice concerning our talents, and it’s a pretty big one! We can choose to struggle through life attempting to thrive in activities that really don’t align with our talents. But the secret to success is to lean into our talents rather than focus on our weaknesses. This is a much better use of time in the quest for happiness and fulfillment.

Of course, to use your talents, you must first know what they are. Only then can you leverage them. So, do you know what your talents are? Do you know how to recognize your talents operating in your daily life? If you answered no to either of these questions, then come to this course to discover the language of your talents. **45 minute phone coaching session included**
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Kaleidoscope of Choices: How What You Think and Choose Colors Your Life

The Kaleidoscope of ChangeIf you surveyed people, most would likely say that being able to choose is a good thing in life. Yet, those same people probably don’t realize the immense power behind this ability. Why? Because we often forget that every choice we make ends up forming the very circumstances of our lives. The downside to choice is that every choice comes with consequences, and sometimes those consequences can be severe. The upside to choice, though, is the simple fact that to change our lives for the better, all it takes is for us to make one positive decision at a time.

With this in mind, each of us has the choice of what kind of life we want to live, and what type of person we wish to be.  Despite our upbringing or the environment we live in, our lives are shaped more by the choices we make than from anything else.

In this course, you will explore the realm of choice and see how the invisible hand of choice is fundamentally shaping and forming your life. **45 minute phone coaching session included**
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The Law of Attraction Cafe: How To Get What You Desire In All Areas of Your Life

The Law of Attraction CafeSo, what do you want in your life? Is it a relationship? Maybe a new car? Perhaps the perfect job? Well, whatever you want, the Law of Attraction is there to help you get it.

The Law of Attraction is an interesting phenomenon of the universe that states that you will attract into your life whatever you think about most – that your most dominant thoughts will manifest themselves into your reality. This law is always working to give people the very things they most desire. Now, that might sound a little crazy, but it actually makes perfect sense. The universe is just responding to the vibration you are putting out at every moment and giving you more of the same. But here’s the kicker. It doesn’t differentiate between positive or negative, and therefore it gives you what you think about regardless of its positive or negative nature. **45 minute phone coaching session included**
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The Leader’s Journey: Discovering Your Leadership Impact

The Leader's JourneyWhat is leadership? Is leadership about accomplishing goals and getting things done or is it about engaging in meaningful relationships and nurturing people’s strengths? Is it about transmitting information and knowledge or is it about managing action and performance? Is leadership about maintaining the status quo or initiating change?

Whether you are leading a company, a department, a team, a family, or your life – you are a leader and you have an impact on others. As a human being, and as a leader, you have natural tendencies and preferences that come from your strengths, weaknesses, skills, experiences, and your needs.

In The Leader’s Journey course, you will identify the results of your leadership style, and apply a simple, yet powerful process to create a more desirable impact when leading others. **45 minute phone coaching session included**
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Lighting Your Fire: Sparking Your Inner Motivation to Reach Your Goals and Change Your Life

Lighting Your FireWe all can recall times in our lives where our motivation has ebbed and flowed. There were times when we felt a high level of motivation, when nothing could stop us from pursuing a goal or staying committed to a cause that was important to us. But also there were times when our motivation waned, our resolve felt weak, and we couldn’t seem to focus on a goal we said we really wanted.

So why is it that we can sometimes take a goal to its end, and other times it loses its flame?

The secret is to understand your own internal personal motivators, and how they tie to the goals you set. Plus there are certain “truths” about how motivation works and why it subsides. And most important of all is that within these truths there is a process for reestablishing your sense of motivation that you can use anytime to reignite the flame of a goal. **45 minute phone coaching session included**
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Money Wellness: Having a Healthy Perspective on Earning, Saving and Spending Your Money

Money WellnessSpend now, pay later. It’s a mindset that so many people have when it comes to money. Just pull out the credit card, and then pay for it later when the bill comes. But even when the credit card bill does arrive, there’s a tendency to pay only the minimum amount due, and the debt begins to mount.

Our handling of money can become a dangerous cycle of getting ourselves deeper and deeper into debt. It can also become a strong source of stress and tension in our lives and relationships.

Money, and your relationship with it, doesn’t need to be difficult. Helping yourself gain control of your finances and get to a healthier financial place is actually easier then it seems. **45 minute phone coaching session included**
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Motivation Magic: Awakening in Others the Inspiration to Excel

Motivation MagicPeople often refer to others motivating them to take an action or pursue a goal, but can we really motivate others? No we can’t. Why? Because the essence of motivation is an internal force – it comes from WITHIN a person, not from OUTSIDE OF THEM. Why then do people so often refer to someone motivating them? Because people don’t “give” us motivation; rather it is that people help us find it within ourselves.

While YOU can’t motivate others, there are many times in life that you are called to provide support and encouragement. **45 minute phone coaching session included**

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Rhythm and Blues of Empathy: Resonating With the Feelings of Others to Build Rapport

Rhythm and Blues of EmpathyEmpathy is often referred to as the door that leads to compassion. It is perhaps the most important element to building strong rapport with others. The term ‘empathy’ comes from the German term Einfühlung, which means “to feel as one with”.

Each of us has the capacity to be more empathetic in our dealings with others. However, many people think it’s a trait that only a few possess. This is not true. Every person has the ability to be more empathetic; they just need to understand the term better, appreciate its amazing benefits to relationships of all kinds, and learn how easily it can be developed.

In this course, you will learn more about this very misunderstood skill and walk away with simple, yet powerful tools to increase your own level of empathy so you create stronger rapport with all the important people in your life. **45 minute phone coaching session included**
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Say It, Hear It: The Power of Effective Communication

Say It Hear ItIt may come as a surprise, but communicating with others is the one activity you do more than any other – except for breathing. No doubt there’s plenty of communicating going on in your life. But how effective is it? What results does it get you? Excellent interpersonal communication skills are the most important career and personal skills you can possess, but just because you have the ability to speak doesn’t mean you are effectively speaking, and your ability to hear doesn’t mean you’re truly listening what someone else is saying to you.

In this course, you will learn powerful techniques to be a better speaker and listener by discovering more about: What is it that you are really looking for when you communicate with others? What gets in the way of your communication and how to overcome it? And what’s essential in all communication interactions? **45 minute phone coaching session included**
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Visioning & Goal Setting: Projecting Your Tomorrow & Heading for It Today

Visioning and Goal SettingWhen your life comes to an end, what will you have accomplished? What will be the results of all your daily, weekly, and yearly efforts? And what about today? Do you see the remainder of your life as limitless in its potential? Do you feel you have great, untapped promise? Sadly, most people feel they are capable of a life far more enriching than the one they are currently living. So what’s missing? And what steers us away from what we want and makes us accomplish far less than we had hoped?

In this course you will explore what visioning is and why it’s so important. You will also look at how having a vision – a mental picture of what you desire – is an important key to success in life. And finally, you will do some discovery around goal setting, and discover how goals can get you from where you are to where you want to be in your life. **45 minute phone coaching session included**
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