Believe in yourself
Overcome objections
Increase performance and satisfaction
Make informed decisions and just do it
Remove Fear As A Barrier to Innovation
Step out of your comfort zone on the Journey To Bright Ideas
Shift Happens!® When they carry you off when you carry on
Imagine being the ticket agent that needed four (4) seats for an United flight to Louisville? Did they consider the impact of forcing passengers to give up seats in order that staff could fly instead? Here's a 'crash course' in Customer Service that you can...
Shift Happens!® When your Powerpoints don’t suck.
Are you delivering a presentation that informs or persuades? Do you sell your ideas, products, or services? Do you want to increase your visibility? Become a recognized leader in your industry? Sell your product or service? Motivate or inspire your audience? Deliver a...
Shift Happens!® When You Innovate
Innovation is the quickest, most effective, and most lucrative path to success. Waiting for some other firm to introduce a product first and then playing catch-up may be fine if you are IBM or Coca-Cola and can afford to wait. But such companies are notable exceptions...
Shift Happens!® when you deliver WOW Customer Service
Anything Worth Doing in 2017 is Worth Doing With WOW Customer Service. WOW is such a short, simple word, but it really encompasses a lot of things especially in delivering innovative Customer Service. To provide WOW Customer Service you must differentiate yourself....
How to Be a Better Presenter
Improve your Skills and Better your Future Speaking in front of an audience is a hugely anxiety-provoking task for anyone, especially those who are not practiced at the art of public speaking. It is also an incredibly important skill to have, particularly for...
Shift Happens!® When you Innovate instead of replicate.
Adaptive innovation is methodical and circular. Innovation and strategic advantage hinge on the ability to anticipate trends and identify the next big thing. By casting a wide net and clustering ideas, you can filter through chaos to identify patterns of...
Shift Happens!® When you become a ‘Value Interpreter’ for your Customer.
Let’s face it most businesses are faced with a constantly shifting array of competitors, religious dictums, increased market volatility, environmental issues, and price sensitivity. Your opportunity lies in developing the ability to move and change as rapidly as your...
Shift Happens!® When you create a Customer-Centric Culture.
Creating a Customer-centric culture — that’s a lot of words beginning with C. Well, this article is about the letter D. When I was in school, a D wasn’t a very good grade. However, you and your company will want the following Ds, especially is important to you. And, I...
Shift Happens!® When you can’t see tomorrow. 12 tips to help with your vision.
When people can’t see Tomorrow clearly they assume it will be like Today or Yesterday. During your 4th of July holiday consider these 12 tips to help you with your Vision. The first step is to take responsibility for your success. Luck and fate play far less a role...
Shift Happens!® Yes Men don’t Know!
Centuries ago, kings and other royalty had many “yes-men” by their side. The 'yes men' played an important role; they simply reinforced the kings choices. But the wisest kings employed fools who had special permission to make fun of and criticize the king’s policies...
Shift Happens!® When you focus on your future.
It's time to focus on your future. Yet there is no escape from the complications of the headlines that shaped our world. However, the negative actions of a few should not prevent us from to set a positive tone for the coming year. I hope for you, and yours, that your...
Shift Happens!® When you name your own price.
Shift Happens! ® While we can’t slow the pace of change, we can use many strategies to speed up our own processes. So let me apply that logic to the speaking industry. With the internet, contact forms, and other communication that lacks personal contact many meeting...
Shift Happens!® The difference between a solution and a BRIGHT IDEA.
Solution vs. Bright Ideas Because you are reading this you are more educated than many. AHA! You are viewing it on your smartphone, tablet or computer and for that you should be thankful. AHA. Technology has shifted everything, everyone, and all that is now possible....
Shift Happens!® When you create your Bucket List.
A few years ago I was the keynote speaker to the Cremation Association of North America. I did over 100 hours of research for a 60-minute keynote. After my presentation I continued to receive requests from other associations in the 'death care' industry. And...
Shift Happens!® When you don’t listen to your Customers.
The change that is being witnessed in our country, right now, in terms of Customer Service is incomparable to any other time in our history. Companies now fall into one of two categories…great…and terrible. Just like the middle class of our economy, middle of the road...
Shift Happens!® When you pursue change.
Genuine Wins Uncommon Wins Original Wins Perhaps no other country celebrates innovation the way America does. We are reminded of the life changing power of inventiveness everyday. I want you think about some of these unanswered questions. Who or what are we...
Shift Happens!® WHEN YOU WRITE SIDEWAYS
It's that time of year when we all reflect on all the 'shifts' in 2014. For many of us 2014 was the first time since 2008 that we felt a positive shift in our future, our income, our health, and our general well being. To some, it got worse as we get older and...
Shift Happens!® With Power Points.
Last week I offered my Presentation Bootcamp. Over the years I have learned how many people 'suck' at PowerPoint and Keynote. It's nothing to be ashamed of. PowerPoint is like any other tool. If you don't use Excel or Illustrator, or iMovie all the time you can't...
Shift Happens!® When You Stop The Stupid Stuff®
This week, in preparation for filing my tax returns, I started going over ALL of my bills. Last year was very busy and I did not spend enough time on checking monthly bills because I enrolled in every auto payment program being offered.Auto bill pay lets you pay the...
Shift Happens!® When you C.A.R.E about your Customers
Customer-Always-Remember-Everything After working with hundreds of organizations, from front line employees to CEOs, I have observed that the ability and willingness to turn Customer 'complaints' into 'complements' is an endless cycle, and it's a good thing: it's the...
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JAMES D. FELDMAN, CSP
505 N. LAKE SHORE DR
SUITE 6601
CHICAGO, IL 60611
312 • 527 • 1111
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