Shift Happens!® when you:

Believe in yourself

Overcome objections
Increase performance and satisfaction

Make informed decisions and just do it
Remove Fear As A Barrier to Innovation

Step out of your comfort zone on the Journey To Bright Ideas

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Shift Happens!® when you say YES. A short course in Customer Service to any reasonable request.

Shift Happens!® when you say YES. A short course in Customer Service to any reasonable request.

When your Customers get upset, you have to get back in their good graces or risk losing their business. Here are five rules to turn a Customer Service problem into a loyal buyer. Rule #1: Face the problem now. Rule #2: Lend a sympathetic ear. Rule #3: Admit your...

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Shift Happens!® When you become a ‘Value Interpreter’ for your Customer.

Let’s face it most businesses are faced with a constantly shifting array of competitors, religious dictums, increased market volatility, environmental issues, and price sensitivity. Your opportunity lies in developing the ability to move and change as rapidly as your...

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CONTACT US

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JAMES D. FELDMAN, CSP

505 N. Lake Shore Drive 

Suite 6601

Chicago, IL 60611

312 • 527 • 9111

inquires@jfainc.com