Shift Happens!® when you deliver WOW Customer Service
Anything Worth Doing in 2017 is Worth Doing With WOW Customer Service.
WOW is such a short, simple word, but it really encompasses a lot of things especially in delivering innovative Customer Service. To provide WOW Customer Service you must differentiate yourself. This means doing something a little unconventional and innovative. Today it’s about awesome ideas that engage your Customers.
You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver. Remind yourself are not an average company. Your service is not average. You don’t want your people to be average. You expect every employee to deliver WOW.
Whether internally- with co-workers, or externally-with your customers and partners, delivering WOW results in word-of-mouth conversations that create more WOW. My philosophy is to WOW with service and experience.
Forward thinking organizations should seek to WOW. Whether it’s your customers, your co-workers, your vendors, your partners, and in the long run, your investors it’s now time for WOW. Value strong relationships in all areas: with managers, direct reports, customers (internal and external), vendors, business partners, team members, and co-workers. WOW=Words of Wisdom
WOW is a big part of what differentiates Zappos, Nordstrom, Apple Store Customer Service from most other companies. Strong relationships allow them to accomplish much more than we would be able to otherwise. Do you WOW your Customers? Employees? Suppliers? Stakeholders? WOW=Who Offers What.
A key ingredient in strong relationships is to develop emotional connections. It’s important to always act with integrity in your relationships, to be compassionate, friendly, loyal, and to make sure that you do the right thing and treat your relationships well. The hardest thing to do is to build trust, but if the trust exists, you can accomplish so much more. WOW=Walks On Water
As in any relationship, it’s important to be a good listener as well as a good communicator. Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it’s not what you say or what you do, but how you make people feel that matters the most. In order for someone to feel good about a relationship, he/she must know that the other person truly cares about him or her, both personally and professionally. WOW=Week Over Week
Embrace diversity in thoughts, opinions, and backgrounds. The more widespread and diverse your relationships are, the bigger the positive impact you can make on the company, and the more valuable you will be to the company. It is critical for relationship building to have effective, open, and honest communication. WOW=Wish Only Well
As your company grows, communication becomes more and more important because everyone needs to understand how his/her team connects to the big picture of what we’re trying to accomplish.
Communication is always one of the weakest spots in any organization, no matter how good the communication is. Make it a commitment in your organization that you want everyone to always try to go the extra mile in encouraging thorough, complete, and effective communication. Commit to WOW and you will positively impact your bottom line.
What will WOW mean to you in 2017?