5 AI Habits Quietly Draining Your Association’s Budget
Most associations are paying enterprise AI prices for intern-level output. The tool isn’t the problem. The thinking behind it is. Here is what that looks like in practice, and the 3D Thinking™ fix for each one. 1. You’re running everything through one...AI Didn’t Fail You. You Never Gave It a Job.
Companies bought enterprise AI licenses by the hundreds. Twelve months later, most cannot name one workflow that changed. The tool didn’t fail. Nobody gave it a job. The Bankrupt Belief Better tools guarantee better outcomes. It is the most expensive assumption...The Test Everyone Assumed Was Rigged
Captain Kirk beat the unbeatable test by changing the test. The lesson is not that he cheated — it is that he was the only one who asked who wrote the rule. There is a scene in Star Trek II: The Wrath of Khan that every entrepreneur should study. Starfleet Academy...The $145 That Cost UPS a 40-Year Customer
In January 2026, a $145 charge appeared on my UPS account that was not mine. Nine months later, UPS closed the account for non-payment of that same invoice — the one they had already agreed I never owed. Nobody at UPS decided to lose me. That is the problem, and it is...
You Lost That RFP Before You Even Submitted It.
AI SAUCE DIGEST #1,313 For Hospitality, Tourism & MICE Professionals Thursday Edition • Shift Happens!® • James D. Feldman, CSP Not because your property wasn’t right for the group. Not because your sales manager didn’t work hard. Because the competing...
Shift Happens!® Your AI Budget Is On Trial
A recent global survey of technology leaders reveals a significant shift from AI experimentation to strict accountability, with many CIOs fearing for their jobs if they cannot prove measurable financial gains. As a result, the hospitality and tourism sectors face a...
Shift Happens When Your Create Sustainable Productivity
There are a plethora of “best practices” to accomplish the journey to bright ideas, however, leaders are often puzzled as to how to tackle this work and where to begin. Experiential learning moves participants from conversations about the topic to practical solutions....
Shift Happens!® When you lose focus.
Every company will face that crossroad when innovation forces a discussion about how or when to shift. I was part of many discussions from market leaders that were anxious about change management and start focusing too much on short-term financial results, think about...
Shift Happens!® When you change jobs.
As we return to our ‘new normal’ many will consider whether or not to return to the ‘old’ job or shift to another. Certainly, telecommuting has shown us that working from home may be more productive, offer more freedom, and allow for more...
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