5 Shifts (#3) to Instill Innovation and Creativity
Shift #3) Create a Partnership with Customers. All business transactions are based on someone delivering a promise to fulfill a specific desire or need. Companies that spend millions of dollars promoting their products or services only to make the Client wait on hold...
Innovative Problem Solving and Customer Service Workshop 2/26/14
"If you were starting from scratch, and there were no hindrances, no obstacles and no limit to your resources, if anything was possible, what would your business look like?" The need for innovation has never been clearer. There is more competition than ever before....
5 Shifts (#2) to Instill Innovation and Creativity in your organization
Shift #2) Become Number One With Your Customers The more satisfied your Customers are, the more business you’ll have in the future. Realize that the only commodity your Customers know is you. Since you are the catalyst providing the solution to their problem, you are...
5 Shifts to Instill Innovation and Creativity
Shift #2) Become Number One With Your Customers The more satisfied your Customers are, the more business you’ll have in the future. Realize that the only commodity your Customers know is you. Since you are the catalyst providing the solution to their problem, you are...
Shift Happens when you think differently
5 Shifts to Instilling Innovation and Creativity In 2014 Now that 2013 is over and we start to rethink how we are going to make Shift Happen in our businesses and personal lives for 2014 it's time to reflect on what has changed, and what has not. For most buyers it's...
A Kernel of Dazzle
26 Million Checked bags go missing while the airline industry rakes in over 3 Billion Dollars in checked bag fees. Anyone that travels knows how flights have become challenging. With the merger of airlines, the weather, and holiday volume it is a known fact that more...
Innovation at the Speed of Opportunity
In 2014 you should try implementing a company- wide innovation platform that can effectively capture the collective wisdom of employees, partners, and customers; and efficiently manage the identification and implementation of next generation products and services....
Live Meetings Are Dead
You hear it all the time. Getting face-to-face meetings are almost impossible these days. People don't have time to get together, or do they? Truth is some meetings are dead, but some meetings are so productive that they develop long-term relationships. Now we all...
Investigate • Innovate • Initiate Chicago Workshop
Something magical happens with a LIVE workshop. It's the experience, bonding, connection, interaction, discussion, perspectives, learning from others, making friends, sharing, and business/community building that demonstrates that you are not alone in your business...
United Turned Possible Complaints into Actual Compliments.
Regardless of the industry, with few exceptions, the creation of a customer is a lost art. Truth is most companies tell you that they care but they clearly demonstrate they don't care. All of us can tell stories of poor customer service but we are often hard pressed...
