Shift Happens!® when you deliver WOW Customer Service
Anything Worth Doing in 2017 is Worth Doing With WOW Customer Service. WOW is such a short, simple word, but it really encompasses a lot of things especially in delivering innovative Customer Service. To provide WOW Customer Service you must differentiate yourself....
Shift Happens!® When you Innovate instead of replicate.
Adaptive innovation is methodical and circular. Innovation and strategic advantage hinge on the ability to anticipate trends and identify the next big thing. By casting a wide net and clustering ideas, you can filter through chaos to identify patterns of...
Shift Happens!® When you become a ‘Value Interpreter’ for your Customer.
Let’s face it most businesses are faced with a constantly shifting array of competitors, religious dictums, increased market volatility, environmental issues, and price sensitivity. Your opportunity lies in developing the ability to move and change as rapidly as your...
Shift Happens!® When you create a Customer-Centric Culture.
Creating a Customer-centric culture — that’s a lot of words beginning with C. Well, this article is about the letter D. When I was in school, a D wasn’t a very good grade. However, you and your company will want the following Ds, especially is important to you. And, I...
Shift Happens!® When you can’t see tomorrow. 12 tips to help with your vision.
When people can’t see Tomorrow clearly they assume it will be like Today or Yesterday. During your 4th of July holiday consider these 12 tips to help you with your Vision. The first step is to take responsibility for your success. Luck and fate play far less a role...
Shift Happens!® Yes Men don’t Know!
Centuries ago, kings and other royalty had many “yes-men” by their side. The 'yes men' played an important role; they simply reinforced the kings choices. But the wisest kings employed fools who had special permission to make fun of and criticize the king’s policies...
Shift Happens!® When you focus on your future.
It's time to focus on your future. Yet there is no escape from the complications of the headlines that shaped our world. However, the negative actions of a few should not prevent us from to set a positive tone for the coming year. I hope for you, and yours, that your...
Shift Happens!® When you name your own price.
Shift Happens! ® While we can’t slow the pace of change, we can use many strategies to speed up our own processes. So let me apply that logic to the speaking industry. With the internet, contact forms, and other communication that lacks personal contact many meeting...
Shift Happens!® The difference between a solution and a BRIGHT IDEA.
Solution vs. Bright Ideas Because you are reading this you are more educated than many. AHA! You are viewing it on your smartphone, tablet or computer and for that you should be thankful. AHA. Technology has shifted everything, everyone, and all that is now possible....
Shift Happens!® When you create your Bucket List.
A few years ago I was the keynote speaker to the Cremation Association of North America. I did over 100 hours of research for a 60-minute keynote. After my presentation I continued to receive requests from other associations in the 'death care' industry. And...
