Myth Busted #1 I need to cut prices.
In these times of difficult economic conditions, global conflict, domestic unrest, we all face challenges. I don’t' care what the media says, companies and individuals for the most part are struggling. Illinois has the 5th highest unemployment and it is not getting...
At the corner of happy, healthy, and dissatisfied
What we want from companies is consistency and honesty. As a constant observer of customers, I have discovered discerning customers need more. They will pay for value. They demand good service and will patronize those companies that provide an exceptional experience....
6 “carry-on” customer service lessons from the ‘friendly skies.’
The airlines collected $1.7 billion in fees for the first half of the year. Now both United and American Airlines charge $200 to change an airline ticket. In some cases that is 50% or more of the price of the ticket. What are they thinking? Why not simply say, we...
Dare To Be Different: Innovate
Being different used to be a bad thing. Today there is an unceasing desire to know more. Perhaps you are seeking solutions instead of worrying about what you can’t do or can’t control. Most of us work in an environment where everything has to be out the door 20...
Big Ideas Create Big ROI: Return On Your Innovation
Let’s face it most businesses are faced with a constantly shifting array of competitors, religious dictums, increased market volatility, environmental issues, and price sensitivity. Your opportunity lies in developing the ability to move and change as rapidly as your...
Lessons For Your Bucket List
In the last few weeks we lost some well know people that created 'buckets lists.' Their lists were much larger and broader than just for themselves. Each of them touched me personally in some way. Each of them left a legacy that reminds us each of us can be the 'best...
6 Lessons From Roger Ebert
Roger Ebert, Chicago movie critic, author, icon, Pulitzer prize winner, was laid to rest yesterday.We all knew Roger through his words, insights, books, and television show. He had a profound influence on movies, politics, culture, life, and health. I worked with...
What We Can Learn From Hotdogs
Chicago is known for it's hot dogs with mustard, relish, onion, sport peppers, pickles, and celery salt (never ketchup) Dallas dogs include only chili and shredded cheddar cheese. And Philly builds them the way you like it. Even the hot dog, as we know it, is the...
Change Management Video Montage
Here's a little Tuesday morning fun. Enjoy this little video about change and why it is so important in business & in life. *Video compliments of InfoComm Live
Stop What Doesn’t Work
Like many of us I have experienced some difficult times due to the economic challenges. I sat down with myself and asked my favorite question: “What are you going to do differently tomorrow that will get you better results than yesterday?” I came up with four ‘shifts’...
