by James D. Feldman, CSP | Jan 29, 2015 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens, Travel
Everyone is going to the same place…it’s the path they take to get there that is different. Today’s business leaders are zeroed in on not only what gets done but more importantly how things get done; they are willing to take a hard look at their own...
by James D. Feldman, CSP | Dec 26, 2014 | Change Management, Food, Food & Drink, Innovative Problem Solving, Learning Experience, LESSONS, Uncategorized
This month my 5th Generation iPod over-heated and stopped working. I took it to the Apple store and was informed that none of the parts were servicable. “Throw it away and get a new one” was the solution. Not being one to rely totally on the Genius Bar...
by James D. Feldman, CSP | Dec 2, 2014 | Change Management, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens
What I know for sure is that to be innovative you have to be distrubtive to Business As Usual. Steve Jobs, Lee Iaccoa, Henry Ford all changed the status quo to enable shifts in their business. Throughout history there have been those people that ‘burned their...
by James D. Feldman, CSP | Oct 8, 2014 | Change Management, Customer Service, Food, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens, Uncategorized
For many years I always went to new client meetings with a box of Krispy Kreme donuts. I created my own donut box with my logo, name, and contact information. It was memorable. Prior to arriving at the meeting I would get, eleven hot, fresh vanilla glazed (standard...
by James D. Feldman, CSP | Oct 1, 2014 | Innovative Problem Solving, LESSONS, Shift Happens, Uncategorized
Perhaps no other country celebrates innovation the way America does. In America, we’re reminded of the life-changing power of inventiveness every day. We all know innovation is important. In today’s business climate, innovation isn’t an option....