Shift Happens!® When you C.A.R.E about your Customers
Customer-Always-Remember-Everything After working with hundreds of organizations, from front line employees to CEOs, I have observed that the ability and willingness to turn Customer ‘complaints’ into ‘complements’ is an endless cycle, and...Shift Happens!® When you Innovate.
Apple just announced their Apple Watch. It could be arguably one of the most innovative products they ever introduced. To me it’s not so much the product but a signal that Apple may have returned to the ‘innovation’ process created by Steve Jobs. I...Shift Happens!® When we make it better.
It’s now 60 days since many of us made New Year’s resolutions. For most of us, it is now forgotten even though we made personal I OWE MEs. Ever heard anyone say, “Please, don’t make it better!” Nope. Better always works. Better is...Shift Happens!® Dog gone it.
That’s the one thing you have to remember about WASPs: they love animals and hate people. Gordon Gekko WallStreet This is the week that SuperBowl ads were previewed by the general public. Most of them were clever, targeted their audience, and attempted to break...
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The Innovative Practitioner who speaks with creative insights, practical experience, and big picture thinking.
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