by James D. Feldman, CSP | Apr 13, 2017 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens
Imagine being the ticket agent that needed four (4) seats for an United flight to Louisville? Did they consider the impact of forcing passengers to give up seats in order that staff could fly instead? Here’s a ‘crash course’ in Customer...
by James D. Feldman, CSP | Mar 10, 2017 | Change Management, Innovative Problem Solving, Learning Experience, Shift Happens, Workshop
Are you delivering a presentation that informs or persuades? Do you sell your ideas, products, or services? Do you want to increase your visibility? Become a recognized leader in your industry? Sell your product or service? Motivate or inspire your audience? Deliver a...
by James D. Feldman, CSP | Feb 7, 2017 | Change Management, Innovative Problem Solving, Shift Happens
Innovation is the quickest, most effective, and most lucrative path to success. Waiting for some other firm to introduce a product first and then playing catch-up may be fine if you are IBM or Coca-Cola and can afford to wait. But such companies are notable exceptions...
by James D. Feldman, CSP | Jan 6, 2017 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens
Anything Worth Doing in 2017 is Worth Doing With WOW Customer Service. WOW is such a short, simple word, but it really encompasses a lot of things especially in delivering innovative Customer Service. To provide WOW Customer Service you must differentiate yourself....
by James D. Feldman, CSP | Nov 2, 2016 | Shift Happens
Improve your Skills and Better your Future Speaking in front of an audience is a hugely anxiety-provoking task for anyone, especially those who are not practiced at the art of public speaking. It is also an incredibly important skill to have, particularly for...