by James D. Feldman, CSP | Feb 9, 2012 | Change Management
photo credit: John McNab Mimi Alford is coming forward to tell the world about her alleged affair with John F. Kennedy. Why now? With all of the stories that we are bombarded with by the media, why does Mimi feel the need to tell us her account of an 18-month affair...
by James D. Feldman, CSP | Jan 19, 2012 | Customer Service
It continues to amaze me that we live in a world where on the same day, a firefighter; Tom Panzica risked his life to save a dog that fell into the ice covered pond, then Captain Francesco Schettino, the Costa Concordia captain at the center of one of Italy’s...
by James D. Feldman, CSP | Jan 9, 2012 | Change Management
photo credit: Eustaquio Santimano Most of us made some form of New Year’s Resolution. To save more, spend less, lose weight, spend more time with family and friends, lose all the excuses that prevent you from exercising, get out of debt, and so on. Resolutions are...
by James D. Feldman, CSP | Dec 1, 2011 | Customer Service
If you are considering the purchase of an expensive item, then I suggest you do your homework. Get online. Call around. Check the newspapers. There are deals to be had if you simply do a little homework. A friend was interested in getting new appliances....
by James D. Feldman, CSP | Nov 29, 2011 | Customer Service
Today American Airlines filed for bankruptcy. There is a huge difference between former airline bankruptcies and American because they have liquidity with $4.1 Billion in cash. How can you be bankrupt with four billion dollars in the bank? Simple. You owe more than...