by James D. Feldman, CSP | Aug 27, 2012 | Change Management
Rep. Todd Akin created a firestorm when he discussed ‘legitimate rape’ and then claimed he misspoke. Akin’s comment is so reprehensible that I can’t foresee a way for him to recover from it yet he has not withdrawn from the election. Certainly it will become a ‘finger...
by James D. Feldman, CSP | Aug 22, 2012 | Change Management, Innovative Problem Solving
Olympia mania comes every four years and then we forget about it for another three and half years. The events monopolized most of the world’s attention and taught us lessons about what it takes to train to win and how to deal with losses. It will take quite...
by James D. Feldman, CSP | Aug 6, 2012 | Change Management, Innovative Problem Solving
As we reach the halfway point in the Olympics I was struck by the fact that many athletes spend much less time competing than others. In fact some win metals by performing for seconds while others take days. Shot put takes thirteen seconds. All around gymnastics seven...
by James D. Feldman, CSP | Jul 30, 2012 | Change Management
photo credit: erika.tricroche For years I have advocated that you step out of your comfort zone. There are always references to Steve Jobs, Jack Welch, Lee Iacocca, and other innovators. However moving outside of your area of comfort is not limited to industrial...
by James D. Feldman, CSP | Jun 19, 2012 | Customer Service
I have talked about the concept of D-A-T-I-N-G Your Customer for years. The idea was used to explain customer service, but the same concepts could apply to innovative problem solving, product creation, and service execution. First you DAZZLE them, then,...