by James D. Feldman, CSP | Feb 19, 2014 | Change Management, Customer Service, Innovative Problem Solving, Shift Happens, Workshop
Shift #5) Implement Next-Generation Approaches. Doing any form of business is a form of innovation. The quest for knowledge opens the door to opportunity and helps us understand each other and provide what is best for each of us, personally and professionally. To...
by James D. Feldman, CSP | Feb 18, 2014 | Change Management, Innovative Problem Solving, Shift Happens
If you attended ADMEI last week, you’re probably feeling a lot like I am this morning: overly inspired and a little overwhelmed! There was no shortage of information as the industry’s leaders came together for the common goal of determining the magic formula for a...
by James D. Feldman, CSP | Feb 17, 2014 | Change Management, Customer Service, Innovative Problem Solving, LESSONS, Shift Happens, Workshop
Are you are responsible for the bottom line? Are you the key decision maker, the person entrusted with plotting the course of your business? Are you the one your employees count on to keep profits rolling in? Now what? But last year was not great.You could use the...
by James D. Feldman, CSP | Feb 17, 2014 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience, Shift Happens, Workshop
Shift #4) Create a Partnership with Employees. Asking people to be creative, then shooting down their ideas creates a rift in your organization. Instead, show people that bringing their imagination on the journey is welcome. Information wealth flows directly from...
by James D. Feldman, CSP | Feb 16, 2014 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens, Workshop
Creative ideas are what turn ordinary companies into market leaders. These companies see the end result first and then build a path to achieve those results. Unfortunately, in most companies today, neither creativity nor innovation exists. The corporate environment...