by James D. Feldman, CSP | May 5, 2014 | Change Management, Innovative Problem Solving, Learning Experience, Shift Happens
Are you are responsible for the bottom line? Are you the key decision maker, the person entrusted with plotting the course of your business? Are you the one your employees count on to keep profits rolling in? Now what? You could use the same growth strategy you...
by James D. Feldman, CSP | Apr 3, 2014 | Change Management, Innovative Problem Solving, Learning Experience, Shift Happens
It is impossible to win the race unless you venture to run. You must take the first step. Create a definite plan for carrying out your desire and begin at once, whether you are ready or not, to put your plan into action. The first step will take some effort, maybe...
by James D. Feldman, CSP | Mar 25, 2014 | Change Management, Customer Service
No matter what size the company the first innovation should be customer service. Communication is key. COMCAST BUSINESS CAN’T COMMUNICATION WITH ITS CUSTOMERS. To my surprise, insights emerging from many company demonstrates that great customer service not...
by James D. Feldman, CSP | Mar 11, 2014 | Change Management, Innovative Problem Solving, Shift Happens
When we are told to “think outside the box’ the problem is that our perspective is lost. We are outside of the problem and not immersed inside of it. Go “inside the box.” Move the components around. Use simple math. Add, subtract, multiply, and divide up the...
by James D. Feldman, CSP | Mar 11, 2014 | Shift Happens
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