James D. Feldman, CSP | James D. Feldman, CSP, CITE, CPIM Shift Happens!®

Shift Happens!® When the rules change.

by James D. Feldman, CSP | May 5, 2014 | Change Management, Innovative Problem Solving, Learning Experience, Shift Happens

Are you are responsible for the bottom line? Are you the key decision maker, the person entrusted with plotting the course of your business? Are you the one your employees count on to keep profits rolling in? Now what? You could use the same growth strategy you...

Shift Happens!® When a will finds a way.

by James D. Feldman, CSP | Apr 3, 2014 | Change Management, Innovative Problem Solving, Learning Experience, Shift Happens

It is impossible to win the race unless you venture to run. You must take the first step. Create a definite plan for carrying out your desire and begin at once, whether you are ready or not, to put your plan into action. The first step will take some effort, maybe...

Shift Happens!® When you can’t communicate.

by James D. Feldman, CSP | Mar 25, 2014 | Change Management, Customer Service

No matter what size the company the first innovation should be customer service. Communication is key. COMCAST BUSINESS CAN’T COMMUNICATION WITH ITS CUSTOMERS. To my surprise, insights emerging from many company demonstrates that great customer service not...

Shift Happens!® When you do the math.

by James D. Feldman, CSP | Mar 11, 2014 | Change Management, Innovative Problem Solving, Shift Happens

When we are told to “think outside the box’ the problem is that our perspective is lost. We are outside of the problem and not immersed inside of it. Go “inside the box.” Move the components around. Use simple math. Add, subtract, multiply, and divide up the...