by James D. Feldman, CSP | Mar 25, 2014 | Change Management, Customer Service
No matter what size the company the first innovation should be customer service. Communication is key. COMCAST BUSINESS CAN’T COMMUNICATION WITH ITS CUSTOMERS. To my surprise, insights emerging from many company demonstrates that great customer service not...
by James D. Feldman, CSP | Mar 11, 2014 | Change Management, Innovative Problem Solving, Shift Happens
When we are told to “think outside the box’ the problem is that our perspective is lost. We are outside of the problem and not immersed inside of it. Go “inside the box.” Move the components around. Use simple math. Add, subtract, multiply, and divide up the...
by James D. Feldman, CSP | Mar 11, 2014 | Shift Happens
Join me at the Brand Activation Marketing Conference in Chicago.
by James D. Feldman, CSP | Mar 6, 2014 | Change Management, Food, Innovative Problem Solving, Learning Experience, Shift Happens
Lupita Nyong’o, the Supporting Actor Winner from the movie 12 YEARS A SLAVE, is a young actor who reminded us how success is often paired with adversity: “It doesn’t escape me for one moment that so much joy in my life is thanks to so much pain in...
by James D. Feldman, CSP | Mar 4, 2014 | Change Management, Innovative Problem Solving
Dare To Be Different We all need brand new ways of problem solving. Today, unless you dare to think differently your competition will. Being different used to be a bad thing. Now there is an unceasing desire to know more. Find a better way by discovering innovation...