James D. Feldman, CSP | James D. Feldman, CSP, CITE, CPIM Shift Happens!®

Shift Happens!® When you start D-A-T-I-N-G Your Customers.

by James D. Feldman, CSP | Jun 23, 2014 | Change Management, Customer Service, Innovative Problem Solving, LESSONS, Shift Happens

The only surefire way to keep a client happy is to consistently go the “extra mile” and exceed expectations. The concept of DATING is something you learned very early. We all know that the most difficult first step is ‘asking’ for the DATE,...

Shift Happens!® When you shift from “Why” To “Wow”

by James D. Feldman, CSP | Jun 19, 2014 | Uncategorized

Great Customer service is absolutely vital to any organization or business. It seems so simple: Great service creates loyal Customers and greater profits. But in this Darwinian world, companies are routinely spending more time and money in attempting to acquire...

Shift Happens!® When You Commit To The Impossible.

by James D. Feldman, CSP | Jun 16, 2014 | Innovative Problem Solving

Learn the Art of Committing to the Impossible Using 3DThinking from James Feldman’s Aha Amplifier Book Today, it’s all about the AHA moment. The little voice inside your head that says, “YES, that’s it. WOW, I get it.” Companies...

Shift Happens!® When you look for inspiration.

by James D. Feldman, CSP | May 23, 2014 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens, Workshop

Think creatively everywhere. You can start the process by asking WHAT IF…. Think when you are out walking, when you are in the shower, when you are listening to a boring speaker (not me of course). Use the Memorial Day Weekend to think about new solutions…new...

Shift Happens!® If you attend the 3D Thinking Workshop 5/28/14

by James D. Feldman, CSP | May 20, 2014 | Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens, Workshop

No matter how long you’ve been creating content, working on solutions, creating new products and services, you can get stuck. It’s called a ‘block.” To most of us the ‘block’ is something much more frustrating. When writing is...