by James D. Feldman, CSP | Mar 17, 2015 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens, Uncategorized
Apple just announced their Apple Watch. It could be arguably one of the most innovative products they ever introduced. To me it’s not so much the product but a signal that Apple may have returned to the ‘innovation’ process created by Steve Jobs. I...
by James D. Feldman, CSP | Mar 2, 2015 | Change Management, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens, Uncategorized, Workshop
It’s now 60 days since many of us made New Year’s resolutions. For most of us, it is now forgotten even though we made personal I OWE MEs. Ever heard anyone say, “Please, don’t make it better!” Nope. Better always works. Better is...
by James D. Feldman, CSP | Jan 30, 2015 | Uncategorized
That’s the one thing you have to remember about WASPs: they love animals and hate people. Gordon Gekko WallStreet This is the week that SuperBowl ads were previewed by the general public. Most of them were clever, targeted their audience, and attempted to break...
by James D. Feldman, CSP | Jan 29, 2015 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens, Travel
Everyone is going to the same place…it’s the path they take to get there that is different. Today’s business leaders are zeroed in on not only what gets done but more importantly how things get done; they are willing to take a hard look at their own...
by James D. Feldman, CSP | Dec 26, 2014 | Change Management, Food, Food & Drink, Innovative Problem Solving, Learning Experience, LESSONS, Uncategorized
This month my 5th Generation iPod over-heated and stopped working. I took it to the Apple store and was informed that none of the parts were servicable. “Throw it away and get a new one” was the solution. Not being one to rely totally on the Genius Bar...