Shift Happens!® when you say YES. A short course in Customer Service to any reasonable request.
When your Customers get upset, you have to get back in their good graces or risk losing their business. Here are five rules to turn a Customer Service problem into a loyal buyer. Rule #1: Face the problem now. Rule #2: Lend a sympathetic ear. Rule #3: Admit your...
Shift Happens!® when you align your Customer Experiences to outcomes.
Customer service in the US is polarized. Customers love your company, product, or service or not. Often it's because you love your Customers so they love you back. This infographic helps you to see what happens when Customers are not the primary focus of your...
Shift Happens!® Infographic Steps to follow for the Perfect Pitch
Shift Happens!®: Infographic to ensure your PowerPoint doesn’t suck.
Shift Happens!® Infographic showing that the past is prologue.
Shift Happens!® When doctors and nurses have more patience.
U.S. businesses lose $83 billion and over $300 billion worldwide, there is no doubt that businesses need to take their customer service practices more seriously. What do you think it cost United when they removed a single passenger? How much did it cost Samsung for a...
Shift Happens!® When You Don’t Listen To Your Customer
What can we learn from the recent incidents at United and American Airline? In both cases they forgot who is their Customer. Who is paying their salaries? And who is the Customer of their services? We are falling deeper and deeper into a depression and deterioration...
Shift Happens!® When they carry you off when you carry on
Imagine being the ticket agent that needed four (4) seats for an United flight to Louisville? Did they consider the impact of forcing passengers to give up seats in order that staff could fly instead? Here's a 'crash course' in Customer Service that you can...
Shift Happens!® When your Powerpoints don’t suck.
Are you delivering a presentation that informs or persuades? Do you sell your ideas, products, or services? Do you want to increase your visibility? Become a recognized leader in your industry? Sell your product or service? Motivate or inspire your audience? Deliver a...
Shift Happens!® When You Innovate
Innovation is the quickest, most effective, and most lucrative path to success. Waiting for some other firm to introduce a product first and then playing catch-up may be fine if you are IBM or Coca-Cola and can afford to wait. But such companies are notable exceptions...
