by James D. Feldman, CSP | Jan 19, 2012 | Customer Service
It continues to amaze me that we live in a world where on the same day, a firefighter; Tom Panzica risked his life to save a dog that fell into the ice covered pond, then Captain Francesco Schettino, the Costa Concordia captain at the center of one of Italy’s...
by James D. Feldman, CSP | Dec 1, 2011 | Customer Service
If you are considering the purchase of an expensive item, then I suggest you do your homework. Get online. Call around. Check the newspapers. There are deals to be had if you simply do a little homework. A friend was interested in getting new appliances....
by James D. Feldman, CSP | Nov 29, 2011 | Customer Service
Today American Airlines filed for bankruptcy. There is a huge difference between former airline bankruptcies and American because they have liquidity with $4.1 Billion in cash. How can you be bankrupt with four billion dollars in the bank? Simple. You owe more than...
by James D. Feldman, CSP | Nov 8, 2011 | Customer Service
photo credit: Luke Redmond There is a growing trend for the tribe to speak its mind. Customers are angry about bank fees. So they created Bank Transfer Day for Nov. 5 urging others to move their accounts to credit unions or smaller banks. Complaints from President...
by James D. Feldman, CSP | Oct 22, 2011 | Customer Service
photo credit: JD Hancock Steve Jobs would be angry. AT&T has partnered with Flipswap to accept your old iPhones as a trade in for the iPhone 4S. The concept is great, the execution is flawed. Read the fine print. Flipswap and the AT&T representative said they...