by James D. Feldman, CSP | Feb 19, 2013 | Customer Service, Innovative Problem Solving
The ‘plane truth’ is that the merger of American and US Airways will be the biggest airline in the world. Problem is not its size but its ability to gather information, find uses for existing resources, and retain passenger loyalty. American and US Airways must look...
by James D. Feldman, CSP | Feb 14, 2013 | Customer Service, Innovative Problem Solving
Over 4,000 passengers are still stuck on the Carnival Triumph which should be docking shortly. It’s already being called the “poop deck” on social media due to less than sanitary conditions aboard. Carnival Cruise Lines had already stated passengers...
by James D. Feldman, CSP | Feb 13, 2013 | Change Management, Customer Service
Just like Valentine’s day should be everyday, you need to focus on your customer, just like you were dating. Any date starts with a raised level of expectations. No one goes out just to “kill time.” A reason always exists. Whether you want to dazzle your date or...
by James D. Feldman, CSP | Jan 10, 2013 | Change Management, Customer Service, Innovative Problem Solving
It’s time to ‘shift’ your thinking and create your ‘bucket list’ No incentive or meeting company, no matter how smart and ambitious its leaders, will continue to grow as long as its strategy is based on out modeled business principles. I call this process 3D Thinking....
by James D. Feldman, CSP | Feb 9, 2012 | Change Management
photo credit: John McNab Mimi Alford is coming forward to tell the world about her alleged affair with John F. Kennedy. Why now? With all of the stories that we are bombarded with by the media, why does Mimi feel the need to tell us her account of an 18-month affair...