by James D. Feldman, CSP | Jun 9, 2011 | Customer Service
photo credit: WanderingtheWorld (www.LostManProject.com) I’m currently staying at the CasaMagna Marriott Puerto Vallarta Resort during a conference by Meeting Place Mexico. At the conference I did a couple speeches about Shift Happens, ROI and The Real World. In...
by James D. Feldman, CSP | Aug 11, 2010 | Customer Service
photo credit: Thomas Hawk DAZZLE YOUR CUSTOMERS: IT’S NOT ABOUT PRICE As customers tune out marketing and promotions, we need to be reminded that a human connection can bring them back into buying decisions. No matter what business you are in you should be making...
by James D. Feldman, CSP | Jun 17, 2010 | Innovative Problem Solving
This past April, Apple very successfully debuted the iPad. A few months in, and up until yesterday, I have not seen the advantage to the iPad over the iPhone. To me it is an iPhone on steroids. Yesterday, though, I had a conversation with a very good friend who is a...
by James D. Feldman, CSP | Dec 4, 2009 | Change Management
In the early 80’s I created a company called Shift Happens! ® At that time I saw that our country was shifting from manufacturing in the US, consulting from internal sources, and brick and mortar stores failing to compete with the Internet. Today, Shift continues to...