by James D. Feldman, CSP | Jan 10, 2013 | Change Management, Customer Service, Innovative Problem Solving
It’s time to ‘shift’ your thinking and create your ‘bucket list’ No incentive or meeting company, no matter how smart and ambitious its leaders, will continue to grow as long as its strategy is based on out modeled business principles. I call this process 3D Thinking....
by James D. Feldman, CSP | Jan 10, 2013 | Food & Drink
When I’m not working, I like to relax by cooking. I have been collecting wine for decades. I learned and experimented to combine food and wine so that the gastronomical experience was a ‘marriage.’ Most recently I became somewhat of a chocolatier. The process...
by James D. Feldman, CSP | Dec 11, 2012 | Change Management
Last week I spent day learning about Oracle Data Storage and another day with Google learning about their new Big Query search engine. One of the tech industry’s longest-tenured paradigms—enterprise applications running on fairly generic hardware—is cracking under an...
by James D. Feldman, CSP | Nov 16, 2012 | Change Management, Customer Service
True innovation, as well as customer service, comes from collaboration. It’s not a department but a culture. While the results are unpredictable no company, dealing with the public, can ignore the shift in innovation and customer service in our country. The...
by James D. Feldman, CSP | Nov 7, 2012 | Change Management
Now that the election is over we need to move on with rebuilding our economy and, in many cases, our lives. We must create an action plan with a whole new level of effectiveness for our families, our business, and ourselves. Vote for your own future. Vote for a...