by James D. Feldman, CSP | Jan 9, 2014 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience
5 Shifts to Instilling Innovation and Creativity In 2014 Now that 2013 is over and we start to rethink how we are going to make Shift Happen in our businesses and personal lives for 2014 it’s time to reflect on what has changed, and what has not. For most...
by James D. Feldman, CSP | Dec 13, 2013 | Customer Service, Innovative Problem Solving, Learning Experience, Travel
26 Million Checked bags go missing while the airline industry rakes in over 3 Billion Dollars in checked bag fees. Anyone that travels knows how flights have become challenging. With the merger of airlines, the weather, and holiday volume it is a known fact that more...
by James D. Feldman, CSP | Dec 5, 2013 | Change Management, Innovative Problem Solving, LESSONS
In 2014 you should try implementing a company- wide innovation platform that can effectively capture the collective wisdom of employees, partners, and customers; and efficiently manage the identification and implementation of next generation products and services....
by James D. Feldman, CSP | Nov 6, 2013 | Change Management, Customer Service, Innovative Problem Solving, LESSONS
You hear it all the time. Getting face-to-face meetings are almost impossible these days. People don’t have time to get together, or do they? Truth is some meetings are dead, but some meetings are so productive that they develop long-term relationships. Now we...
by James D. Feldman, CSP | Oct 30, 2013 | Change Management, Innovative Problem Solving, Learning Experience, LESSONS, Workshop
Something magical happens with a LIVE workshop. It’s the experience, bonding, connection, interaction, discussion, perspectives, learning from others, making friends, sharing, and business/community building that demonstrates that you are not alone in your...