by James D. Feldman, CSP | Oct 8, 2014 | Change Management, Customer Service, Food, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens, Uncategorized
For many years I always went to new client meetings with a box of Krispy Kreme donuts. I created my own donut box with my logo, name, and contact information. It was memorable. Prior to arriving at the meeting I would get, eleven hot, fresh vanilla glazed (standard...
by James D. Feldman, CSP | Oct 1, 2014 | Innovative Problem Solving, LESSONS, Shift Happens, Uncategorized
Perhaps no other country celebrates innovation the way America does. In America, we’re reminded of the life-changing power of inventiveness every day. We all know innovation is important. In today’s business climate, innovation isn’t an option....
by James D. Feldman, CSP | Aug 28, 2014 | Change Management, Innovative Problem Solving, Learning Experience, Shift Happens, Travel
Advances in technology and its application offer a continuous stream of new ways to connect our clients and reach new prospects. Consider everything. Something may not be right for you, but that doesn’t mean everything is wrong. Lots of people dismissed Pinterest as...
by James D. Feldman, CSP | Jun 23, 2014 | Change Management, Customer Service, Innovative Problem Solving, LESSONS, Shift Happens
The only surefire way to keep a client happy is to consistently go the “extra mile” and exceed expectations. The concept of DATING is something you learned very early. We all know that the most difficult first step is ‘asking’ for the DATE,...
by James D. Feldman, CSP | Jun 19, 2014 | Uncategorized
Great Customer service is absolutely vital to any organization or business. It seems so simple: Great service creates loyal Customers and greater profits. But in this Darwinian world, companies are routinely spending more time and money in attempting to acquire...