James D. Feldman, CSP | James D. Feldman, CSP, CITE, CPIM Shift Happens!®

Shift Happens!® With Power Points.

by James D. Feldman, CSP | Apr 29, 2015 | Learning Experience, LESSONS, PowerPoint/Keynote Presentation, Shift Happens

Last week I offered my Presentation Bootcamp. Over the years I have learned how many people ‘suck’ at PowerPoint and Keynote. It’s nothing to be ashamed of. PowerPoint is like any other tool. If you don’t use Excel or Illustrator, or iMovie...

Shift Happens!® When You Stop The Stupid Stuff®

by James D. Feldman, CSP | Apr 13, 2015 | Change Management, Customer Service, Learning Experience, LESSONS

This week, in preparation for filing my tax returns, I started going over ALL of my bills. Last year was very busy and I did not spend enough time on checking monthly bills because I enrolled in every auto payment program being offered.Auto bill pay lets you pay the...

Shift Happens!® When you C.A.R.E about your Customers

by James D. Feldman, CSP | Mar 19, 2015 | Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Uncategorized, Workshop

Customer-Always-Remember-Everything After working with hundreds of organizations, from front line employees to CEOs, I have observed that the ability and willingness to turn Customer ‘complaints’ into ‘complements’ is an endless cycle, and...

Shift Happens!® When you Innovate.

by James D. Feldman, CSP | Mar 17, 2015 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens, Uncategorized

Apple just announced their Apple Watch. It could be arguably one of the most innovative products they ever introduced. To me it’s not so much the product but a signal that Apple may have returned to the ‘innovation’ process created by Steve Jobs. I...

Shift Happens!® When we make it better.

by James D. Feldman, CSP | Mar 2, 2015 | Change Management, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens, Uncategorized, Workshop

It’s now 60 days since many of us made New Year’s resolutions. For most of us, it is now forgotten even though we made personal I OWE MEs. Ever heard anyone say, “Please, don’t make it better!” Nope. Better always works. Better is...