by James D. Feldman, CSP | Nov 9, 2015 | Change Management, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens
A few years ago I was the keynote speaker to the Cremation Association of North America. I did over 100 hours of research for a 60-minute keynote. After my presentation I continued to receive requests from other associations in the ‘death care’ industry....
by James D. Feldman, CSP | Jun 15, 2015 | Customer Service, Learning Experience, Shift Happens
The change that is being witnessed in our country, right now, in terms of Customer Service is incomparable to any other time in our history. Companies now fall into one of two categories…great…and terrible. Just like the middle class of our economy, middle of the road...
by James D. Feldman, CSP | Jun 11, 2015 | Change Management, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens, Uncategorized
Genuine Wins Uncommon Wins Original Wins Perhaps no other country celebrates innovation the way America does. We are reminded of the life changing power of inventiveness everyday. I want you think about some of these unanswered questions. Who or what are we...
by James D. Feldman, CSP | May 6, 2015 | Change Management, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens, Uncategorized
It’s that time of year when we all reflect on all the ‘shifts’ in 2014. For many of us 2014 was the first time since 2008 that we felt a positive shift in our future, our income, our health, and our general well being. To some, it got worse as we get...
by James D. Feldman, CSP | Apr 29, 2015 | Learning Experience, LESSONS, PowerPoint/Keynote Presentation, Shift Happens
Last week I offered my Presentation Bootcamp. Over the years I have learned how many people ‘suck’ at PowerPoint and Keynote. It’s nothing to be ashamed of. PowerPoint is like any other tool. If you don’t use Excel or Illustrator, or iMovie...