innovative problem solving Archives | Page 2 of 12 | James D. Feldman, CSP, CITE, CPIM Shift Happens!®

Shift Happens!® when you include engaging storytelling and great visuals.

by James D. Feldman, CSP | Oct 3, 2020 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens, Workshop

Virtual selling requires exceptional questioning and listening skills. You must be inquisitive and show heightened presence and focus. You have to change the way you sell and use different technologies to maximize your success. While many of the principles of...

Shift Happens!® When you focus on your Recession Revenue Rescue

by James D. Feldman, CSP | Oct 3, 2020 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens, Workshop

There are a lot of things in our day that demands our time and attention. Some help moves our business forward and some, at the end of the day, have us wondering what we have accomplished. With the lingering pandemic more and more businesses is forced to...

SPEAKING TOPICS: Leadership Effectiveness

by James D. Feldman, CSP | Feb 19, 2020 | Change Management, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens

Success is not gained from perfecting the known but by seizing the unknown. The Journey To Bright Ideas™ demonstrates, visually, all that stands in the way of any leader. In fact, it not so much about what you do, but what you don’t do. Jim refers to this as...

Shift Happens!® When you have the patience to improve patient relationships.

by James D. Feldman, CSP | Jan 2, 2020 | Change Management, Customer Service, Innovative Problem Solving

12 Shifts to Improve Patient Relations-Let’s brush up on the basics. A doctor’s practice, like any other business, needs good customer relations to be successful. Unfortunately, we have few role models of good customer relations, as every day we deal with...

Shift Happens!® When you overcome objections

by James D. Feldman, CSP | Nov 1, 2019 | Change Management, Innovative Problem Solving, Shift Happens

When you overcome objections using business development strategies and skills you can go down the path to engage your prospect and get to YES. Objectives Build rapport, trust, and relationships with buyers Balance advocacy and inquiry in sales conversations. Inspire...