innovative problem solving Archives | Page 3 of 12 | James D. Feldman, CSP, CITE, CPIM Shift Happens!®

SHIFT HAPPENS!® When Fear Is Not A Barrier to Innovation.

by James D. Feldman, CSP | Oct 29, 2019 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens

IT’S NOT WHAT YOU THINK, BUT HOW YOU THINK THAT ENSURES INNOVATION and SHIFT HAPPENS!® The #1 Rule is to Screw Normality. Business, as usual, is dead! The new game is products wrapped in services. In the new world, everything will be intelligent, everything will...

Shift Happens!® When you lose innovation focus.

by James D. Feldman, CSP | Sep 19, 2019 | Change Management, Innovative Problem Solving, Learning Experience, Shift Happens

PROBLEM How does a firm or an individual begin to use creative thinking to innovate? Laser Focus! First, understand that innovation isn’t always about inventing products using new technology. Thousands of successful products or services are used in a radically...

Shift Happens!® When you overcome objections.

by James D. Feldman, CSP | May 5, 2018 | Shift Happens

Shift Happens!® When you influence others.

by James D. Feldman, CSP | Jul 6, 2017 | Shift Happens

It happens to all of us eventually. You will have to make a public presentation. You can analyze and identify what characteristics make certain speakers speaking process more effective communicators than others. You need to go beyond the “watching” stage...

Shift Happens!® When doctors and nurses have more patience.

by James D. Feldman, CSP | Jun 5, 2017 | Change Management, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens, Workshop

U.S. businesses lose $83 billion and over $300 billion worldwide, there is no doubt that businesses need to take their customer service practices more seriously. What do you think it cost United when they removed a single passenger? How much did it cost Samsung for a...