by Feldman, CSP, CITE, CPIM, CPT, PCS | Nov 1, 2019 | Change Management, Innovative Problem Solving, Shift Happens
When you overcome objections using business development strategies and skills you can go down the path to engage your prospect and get to YES. Objectives Build rapport, trust, and relationships with buyers Balance advocacy and inquiry in sales conversations. Inspire...
by Feldman, CSP, CITE, CPIM, CPT, PCS | Oct 29, 2019 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens
IT’S NOT WHAT YOU THINK, BUT HOW YOU THINK THAT ENSURES INNOVATION and SHIFT HAPPENS!® The #1 Rule is to Screw Normality. Business, as usual, is dead! The new game is products wrapped in services. In the new world, everything will be intelligent, everything will...
by Feldman, CSP, CITE, CPIM, CPT, PCS | Sep 19, 2019 | Change Management, Innovative Problem Solving, Learning Experience, Shift Happens
PROBLEM How does a firm or an individual begin to use creative thinking to innovate? Laser Focus! First, understand that innovation isn’t always about inventing products using new technology. Thousands of successful products or services are used in a radically...
by Feldman, CSP, CITE, CPIM, CPT, PCS | Jul 6, 2017 | Shift Happens
It happens to all of us eventually. You will have to make a public presentation. You can analyze and identify what characteristics make certain speakers speaking process more effective communicators than others. You need to go beyond the “watching” stage...