innovative problem solving Archives | James D. Feldman, CSP, CITE, CPIM Shift Happens!®

SPEAKING TOPICS: Leadership Effectiveness

by Feldman, CSP, CITE, CPIM, CPT, PCS | Feb 19, 2020 | Change Management, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens

Success is not gained from perfecting the known but by seizing the unknown. The Journey To Bright Ideas™ demonstrates, visually, all that stands in the way of any leader. In fact, it not so much about what you do, but what you don’t do. Jim refers to this as...

Shift Happens!® When you have the patience to improve patient relationships.

by Feldman, CSP, CITE, CPIM, CPT, PCS | Jan 2, 2020 | Change Management, Customer Service, Innovative Problem Solving

12 Shifts to Improve Patient Relations-Let’s brush up on the basics. A doctor’s practice, like any other business, needs good customer relations to be successful. Unfortunately, we have few role models of good customer relations, as every day we deal with...

Shift Happens!® When you overcome objections

by Feldman, CSP, CITE, CPIM, CPT, PCS | Nov 1, 2019 | Change Management, Innovative Problem Solving, Shift Happens

When you overcome objections using business development strategies and skills you can go down the path to engage your prospect and get to YES. Objectives Build rapport, trust, and relationships with buyers Balance advocacy and inquiry in sales conversations. Inspire...

SHIFT HAPPENS!® When Fear Is Not A Barrier to Innovation.

by Feldman, CSP, CITE, CPIM, CPT, PCS | Oct 29, 2019 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens

IT’S NOT WHAT YOU THINK, BUT HOW YOU THINK THAT ENSURES INNOVATION and SHIFT HAPPENS!® The #1 Rule is to Screw Normality. Business, as usual, is dead! The new game is products wrapped in services. In the new world, everything will be intelligent, everything will...

Shift Happens!® When you lose innovation focus.

by Feldman, CSP, CITE, CPIM, CPT, PCS | Sep 19, 2019 | Change Management, Innovative Problem Solving, Learning Experience, Shift Happens

PROBLEM How does a firm or an individual begin to use creative thinking to innovate? Laser Focus! First, understand that innovation isn’t always about inventing products using new technology. Thousands of successful products or services are used in a radically...