by James D. Feldman, CSP | Feb 11, 2014 | Change Management, Customer Service, Innovative Problem Solving, LESSONS, Workshop
“If you were starting from scratch, and there were no hindrances, no obstacles and no limit to your resources, if anything was possible, what would your business look like?” The need for innovation has never been clearer. There is more competition than...
by James D. Feldman, CSP | Jan 17, 2014 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience, Shift Happens
Shift #2) Become Number One With Your Customers The more satisfied your Customers are, the more business you’ll have in the future. Realize that the only commodity your Customers know is you. Since you are the catalyst providing the solution to their problem, you are...
by James D. Feldman, CSP | Dec 13, 2013 | Customer Service, Innovative Problem Solving, Learning Experience, Travel
26 Million Checked bags go missing while the airline industry rakes in over 3 Billion Dollars in checked bag fees. Anyone that travels knows how flights have become challenging. With the merger of airlines, the weather, and holiday volume it is a known fact that more...
by James D. Feldman, CSP | Dec 5, 2013 | Change Management, Innovative Problem Solving, LESSONS
In 2014 you should try implementing a company- wide innovation platform that can effectively capture the collective wisdom of employees, partners, and customers; and efficiently manage the identification and implementation of next generation products and services....
by James D. Feldman, CSP | Nov 6, 2013 | Change Management, Customer Service, Innovative Problem Solving, LESSONS
You hear it all the time. Getting face-to-face meetings are almost impossible these days. People don’t have time to get together, or do they? Truth is some meetings are dead, but some meetings are so productive that they develop long-term relationships. Now we...