by James D. Feldman, CSP | Jun 15, 2015 | Customer Service, Learning Experience, Shift Happens
The change that is being witnessed in our country, right now, in terms of Customer Service is incomparable to any other time in our history. Companies now fall into one of two categories…great…and terrible. Just like the middle class of our economy, middle of the road...
by James D. Feldman, CSP | Jun 11, 2015 | Change Management, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens, Uncategorized
Genuine Wins Uncommon Wins Original Wins Perhaps no other country celebrates innovation the way America does. We are reminded of the life changing power of inventiveness everyday. I want you think about some of these unanswered questions. Who or what are we...
by James D. Feldman, CSP | Mar 2, 2015 | Change Management, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens, Uncategorized, Workshop
It’s now 60 days since many of us made New Year’s resolutions. For most of us, it is now forgotten even though we made personal I OWE MEs. Ever heard anyone say, “Please, don’t make it better!” Nope. Better always works. Better is...
by James D. Feldman, CSP | Jan 30, 2015 | Uncategorized
That’s the one thing you have to remember about WASPs: they love animals and hate people. Gordon Gekko WallStreet This is the week that SuperBowl ads were previewed by the general public. Most of them were clever, targeted their audience, and attempted to break...
by James D. Feldman, CSP | Jan 29, 2015 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens, Travel
Everyone is going to the same place…it’s the path they take to get there that is different. Today’s business leaders are zeroed in on not only what gets done but more importantly how things get done; they are willing to take a hard look at their own...