Design Thinking Archives | Page 4 of 7 | James D. Feldman, CSP, CITE, CPIM Shift Happens!®

Shift Happens!® When you C.A.R.E about your Customers

by James D. Feldman, CSP | Mar 19, 2015 | Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Uncategorized, Workshop

Customer-Always-Remember-Everything After working with hundreds of organizations, from front line employees to CEOs, I have observed that the ability and willingness to turn Customer ‘complaints’ into ‘complements’ is an endless cycle, and...

Shift Happens!® When you Innovate.

by James D. Feldman, CSP | Mar 17, 2015 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens, Uncategorized

Apple just announced their Apple Watch. It could be arguably one of the most innovative products they ever introduced. To me it’s not so much the product but a signal that Apple may have returned to the ‘innovation’ process created by Steve Jobs. I...

Shift Happens!® When You Harness Innovation

by James D. Feldman, CSP | Feb 18, 2014 | Change Management, Innovative Problem Solving, Shift Happens

If you attended ADMEI last week, you’re probably feeling a lot like I am this morning: overly inspired and a little overwhelmed! There was no shortage of information as the industry’s leaders came together for the common goal of determining the magic formula for a...

Shift Happens!® The Rules of Business have changed.

by James D. Feldman, CSP | Feb 17, 2014 | Change Management, Customer Service, Innovative Problem Solving, LESSONS, Shift Happens, Workshop

Are you are responsible for the bottom line? Are you the key decision maker, the person entrusted with plotting the course of your business? Are you the one your employees count on to keep profits rolling in? Now what? But last year was not great.You could use the...

5 Shifts (#4) to Instilling Innovation and Creativity in your organization

by James D. Feldman, CSP | Feb 17, 2014 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience, Shift Happens, Workshop

Shift #4) Create a Partnership with Employees. Asking people to be creative, then shooting down their ideas creates a rift in your organization. Instead, show people that bringing their imagination on the journey is welcome. Information wealth flows directly from...