by James D. Feldman, CSP | Feb 17, 2014 | Change Management, Customer Service, Innovative Problem Solving, LESSONS, Shift Happens, Workshop
Are you are responsible for the bottom line? Are you the key decision maker, the person entrusted with plotting the course of your business? Are you the one your employees count on to keep profits rolling in? Now what? But last year was not great.You could use the...
by James D. Feldman, CSP | Feb 17, 2014 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience, Shift Happens, Workshop
Shift #4) Create a Partnership with Employees. Asking people to be creative, then shooting down their ideas creates a rift in your organization. Instead, show people that bringing their imagination on the journey is welcome. Information wealth flows directly from...
by James D. Feldman, CSP | Feb 16, 2014 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens, Workshop
Creative ideas are what turn ordinary companies into market leaders. These companies see the end result first and then build a path to achieve those results. Unfortunately, in most companies today, neither creativity nor innovation exists. The corporate environment...
by James D. Feldman, CSP | Feb 16, 2014 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens, Workshop
Shift #3) Create a Partnership with Customers. All business transactions are based on someone delivering a promise to fulfill a specific desire or need. Companies that spend millions of dollars promoting their products or services only to make the Client wait on hold...
by James D. Feldman, CSP | Feb 11, 2014 | Change Management, Customer Service, Innovative Problem Solving, LESSONS, Workshop
“If you were starting from scratch, and there were no hindrances, no obstacles and no limit to your resources, if anything was possible, what would your business look like?” The need for innovation has never been clearer. There is more competition than...