by James D. Feldman, CSP | Oct 8, 2014 | Change Management, Customer Service, Food, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens, Uncategorized
For many years I always went to new client meetings with a box of Krispy Kreme donuts. I created my own donut box with my logo, name, and contact information. It was memorable. Prior to arriving at the meeting I would get, eleven hot, fresh vanilla glazed (standard...
by James D. Feldman, CSP | Oct 1, 2014 | Innovative Problem Solving, LESSONS, Shift Happens, Uncategorized
Perhaps no other country celebrates innovation the way America does. In America, we’re reminded of the life-changing power of inventiveness every day. We all know innovation is important. In today’s business climate, innovation isn’t an option....
by James D. Feldman, CSP | May 23, 2014 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens, Workshop
Think creatively everywhere. You can start the process by asking WHAT IF…. Think when you are out walking, when you are in the shower, when you are listening to a boring speaker (not me of course). Use the Memorial Day Weekend to think about new solutions…new...
by James D. Feldman, CSP | Apr 3, 2014 | Change Management, Innovative Problem Solving, Learning Experience, Shift Happens
It is impossible to win the race unless you venture to run. You must take the first step. Create a definite plan for carrying out your desire and begin at once, whether you are ready or not, to put your plan into action. The first step will take some effort, maybe...
by James D. Feldman, CSP | Mar 25, 2014 | Change Management, Customer Service
No matter what size the company the first innovation should be customer service. Communication is key. COMCAST BUSINESS CAN’T COMMUNICATION WITH ITS CUSTOMERS. To my surprise, insights emerging from many company demonstrates that great customer service not...