by James D. Feldman, CSP | Dec 3, 2015 | Change Management, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens
Shift Happens! ® While we can’t slow the pace of change, we can use many strategies to speed up our own processes. So let me apply that logic to the speaking industry. With the internet, contact forms, and other communication that lacks personal contact many meeting...
by James D. Feldman, CSP | Nov 30, 2015 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens
Solution vs. Bright Ideas Because you are reading this you are more educated than many. AHA! You are viewing it on your smartphone, tablet or computer and for that you should be thankful. AHA. Technology has shifted everything, everyone, and all that is now possible....
by James D. Feldman, CSP | Nov 9, 2015 | Change Management, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens
A few years ago I was the keynote speaker to the Cremation Association of North America. I did over 100 hours of research for a 60-minute keynote. After my presentation I continued to receive requests from other associations in the ‘death care’ industry....
by James D. Feldman, CSP | Jun 15, 2015 | Customer Service, Learning Experience, Shift Happens
The change that is being witnessed in our country, right now, in terms of Customer Service is incomparable to any other time in our history. Companies now fall into one of two categories…great…and terrible. Just like the middle class of our economy, middle of the road...
by James D. Feldman, CSP | Jun 11, 2015 | Change Management, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens, Uncategorized
Genuine Wins Uncommon Wins Original Wins Perhaps no other country celebrates innovation the way America does. We are reminded of the life changing power of inventiveness everyday. I want you think about some of these unanswered questions. Who or what are we...