by James D. Feldman, CSP | Feb 19, 2014 | Change Management, Customer Service, Innovative Problem Solving, Shift Happens, Workshop
Shift #5) Implement Next-Generation Approaches. Doing any form of business is a form of innovation. The quest for knowledge opens the door to opportunity and helps us understand each other and provide what is best for each of us, personally and professionally. To...
by James D. Feldman, CSP | Feb 17, 2014 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience, Shift Happens, Workshop
Shift #4) Create a Partnership with Employees. Asking people to be creative, then shooting down their ideas creates a rift in your organization. Instead, show people that bringing their imagination on the journey is welcome. Information wealth flows directly from...
by James D. Feldman, CSP | Feb 16, 2014 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens, Workshop
Shift #3) Create a Partnership with Customers. All business transactions are based on someone delivering a promise to fulfill a specific desire or need. Companies that spend millions of dollars promoting their products or services only to make the Client wait on hold...
by James D. Feldman, CSP | Feb 11, 2014 | Change Management, Customer Service, Innovative Problem Solving, LESSONS, Workshop
“If you were starting from scratch, and there were no hindrances, no obstacles and no limit to your resources, if anything was possible, what would your business look like?” The need for innovation has never been clearer. There is more competition than...
by James D. Feldman, CSP | Jan 9, 2014 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience
5 Shifts to Instilling Innovation and Creativity In 2014 Now that 2013 is over and we start to rethink how we are going to make Shift Happen in our businesses and personal lives for 2014 it’s time to reflect on what has changed, and what has not. For most...