by James D. Feldman, CSP | Jan 27, 2015 | Change Management, Innovative Problem Solving, LESSONS
Be Different: Fire Your Clients There are some great lessons to be learned from ‘reality’ TV these days. Most of the information is about what not to do if you don’t want TMZ at your door or 60 MINUTES. However some of the ‘business reality...
by James D. Feldman, CSP | Dec 26, 2014 | Change Management, Food, Food & Drink, Innovative Problem Solving, Learning Experience, LESSONS, Uncategorized
This month my 5th Generation iPod over-heated and stopped working. I took it to the Apple store and was informed that none of the parts were servicable. “Throw it away and get a new one” was the solution. Not being one to rely totally on the Genius Bar...
by James D. Feldman, CSP | Dec 2, 2014 | Change Management, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens
What I know for sure is that to be innovative you have to be distrubtive to Business As Usual. Steve Jobs, Lee Iaccoa, Henry Ford all changed the status quo to enable shifts in their business. Throughout history there have been those people that ‘burned their...
by James D. Feldman, CSP | Oct 8, 2014 | Change Management, Customer Service, Food, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens, Uncategorized
For many years I always went to new client meetings with a box of Krispy Kreme donuts. I created my own donut box with my logo, name, and contact information. It was memorable. Prior to arriving at the meeting I would get, eleven hot, fresh vanilla glazed (standard...
by James D. Feldman, CSP | Oct 1, 2014 | Innovative Problem Solving, LESSONS, Shift Happens, Uncategorized
Perhaps no other country celebrates innovation the way America does. In America, we’re reminded of the life-changing power of inventiveness every day. We all know innovation is important. In today’s business climate, innovation isn’t an option....