Believe in yourself
Overcome objections
Increase performance and satisfaction
Make informed decisions and just do it
Remove Fear As A Barrier to Innovation
Step out of your comfort zone on the Journey To Bright Ideas
SPEAKING TOPICS: Leadership Effectiveness
Success is not gained from perfecting the known but by seizing the unknown. The Journey To Bright Ideas™ demonstrates, visually, all that stands in the way of any leader. In fact, it not so much about what you do, but what you don't do. Jim refers to this as Stop The...
Shift Happens!® When you have the patience to improve patient relationships.
12 Shifts to Improve Patient Relations-Let's brush up on the basics. A doctor's practice, like any other business, needs good customer relations to be successful. Unfortunately, we have few role models of good customer relations, as every day we deal with companies...
Shift Happens!® When you believe in yourself.
You can research, study and implement the latest and greatest marketing strategies, but unless you have the right mindset about yourself and your business, you will only achieve a certain level of success in your business. It is an undeniable fact that your success is...
Shift Happens!® when you make an informed decision to create or build your business.
So many of us jump into our profession and immediately focus on getting clients, making money, and marketing our business before we create a solid foundation for having a successful business. Every successful business owner has a clear vision and a plan. You should...
Shift Happens!® When you overcome objections
When you overcome objections using business development strategies and skills you can go down the path to engage your prospect and get to YES. Objectives Build rapport, trust, and relationships with buyers Balance advocacy and inquiry in sales conversations. Inspire...
Shift Happens!® When you trade-in to increase performance.
Tom has worked at his automotive dealership selling trade-in cars for more than four years and knows he does a great job. His boss even tells him so. He's been wanting to ask for a raise for several months, but it just never seems like the right time to ask. At least,...
SHIFT HAPPENS!® When Fear Is Not A Barrier to Innovation.
IT'S NOT WHAT YOU THINK, BUT HOW YOU THINK THAT ENSURES INNOVATION and SHIFT HAPPENS!® The #1 Rule is to Screw Normality. Business, as usual, is dead! The new game is products wrapped in services. In the new world, everything will be intelligent, everything will be...
Shift Happens!® When you lose innovation focus.
PROBLEM How does a firm or an individual begin to use creative thinking to innovate? Laser Focus! First, understand that innovation isn't always about inventing products using new technology. Thousands of successful products or services are used in a radically...
Shift Happens!® when happiness is an inside job.
The Secret to Your Happiness – It’s Within You The Secret to a Happy Life ~ Native American parable One day the Creator gathered all the animals and said: ‘I want to hide the secret to a happy life from humans until they are ready for it.’ ‘Give it to me. I’ll fly it...
Shift Happens!® when you say YES. A short course in Customer Service to any reasonable request.
When your Customers get upset, you have to get back in their good graces or risk losing their business. Here are five rules to turn a Customer Service problem into a loyal buyer. Rule #1: Face the problem now. Rule #2: Lend a sympathetic ear. Rule #3: Admit your...
Shift Happens!® So you better Change
Better Change I have been asked how I get so much done in the way of authoring books, articles, presentations, etc. Here's my secret: Voice Technology. Voice technology has now matured to the point that it has become easier to use, more reliable and more widely...
Shift Happens!® When you overcome objections.
Shift Happens!® when you align your Customer Experiences to outcomes.
Customer service in the US is polarized. Customers love your company, product, or service or not. Often it's because you love your Customers so they love you back. This infographic helps you to see what happens when Customers are not the primary focus of your...
Shift Happens!® Infographic Steps to follow for the Perfect Pitch
Shift Happens!®: Infographic to ensure your PowerPoint doesn’t suck.
Shift Happens!® Infographic showing that the past is prologue.
Shift Happened in 2017. How will you prepare for more ‘shift.’ Year after year.
Shift Happens!® When you influence others.
It happens to all of us eventually. You will have to make a public presentation. You can analyze and identify what characteristics make certain speakers speaking process more effective communicators than others. You need to go beyond the "watching" stage to apply...
Shift Happens!® When doctors and nurses have more patience.
U.S. businesses lose $83 billion and over $300 billion worldwide, there is no doubt that businesses need to take their customer service practices more seriously. What do you think it cost United when they removed a single passenger? How much did it cost Samsung for a...
Shift Happens!® When You Don’t Listen To Your Customer
What can we learn from the recent incidents at United and American Airline? In both cases they forgot who is their Customer. Who is paying their salaries? And who is the Customer of their services? We are falling deeper and deeper into a depression and deterioration...
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JAMES D. FELDMAN, CSP
505 N. LAKE SHORE DR
SUITE 6601
CHICAGO, IL 60611
312 • 527 • 1111
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