James D. Feldman, CSP | James D. Feldman, CSP, CITE, CPIM Shift Happens!®

Shift Happens!® When you create a Customer-Centric Culture.

by James D. Feldman, CSP | Aug 29, 2016 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens

Creating a Customer-centric culture — that’s a lot of words beginning with C. Well, this article is about the letter D. When I was in school, a D wasn’t a very good grade. However, you and your company will want the following Ds, especially is important to you. And, I...

Shift Happens!® When you can’t see tomorrow. 12 tips to help with your vision.

by James D. Feldman, CSP | Jul 2, 2016 | Change Management, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens

When people can’t see Tomorrow clearly they assume it will be like Today or Yesterday. During your 4th of July holiday consider these 12 tips to help you with your Vision. The first step is to take responsibility for your success. Luck and fate play far less a role...

Shift Happens!® Yes Men don’t Know!

by James D. Feldman, CSP | May 22, 2016 | Change Management, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens

Centuries ago, kings and other royalty had many “yes-men” by their side. The ‘yes men’ played an important role; they simply reinforced the kings choices. But the wisest kings employed fools who had special permission to make fun of and criticize the...

Shift Happens!® When you focus on your future.

by James D. Feldman, CSP | Dec 31, 2015 | Change Management, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens

It’s time to focus on your future. Yet there is no escape from the complications of the headlines that shaped our world. However, the negative actions of a few should not prevent us from to set a positive tone for the coming year. I hope for you, and yours, that...

Shift Happens!® When you name your own price.

by James D. Feldman, CSP | Dec 3, 2015 | Change Management, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens

Shift Happens! ® While we can’t slow the pace of change, we can use many strategies to speed up our own processes. So let me apply that logic to the speaking industry. With the internet, contact forms, and other communication that lacks personal contact many meeting...