James D. Feldman, CSP | James D. Feldman, CSP, CITE, CPIM Shift Happens!®

Shift Happens!® So you better Change

by James D. Feldman, CSP | May 12, 2018 | Shift Happens

Better Change I have been asked how I get so much done in the way of authoring books, articles, presentations, etc. Here’s my secret: Voice Technology. Voice technology has now matured to the point that it has become easier to use, more reliable and more widely...

Shift Happens!® When you overcome objections.

by James D. Feldman, CSP | May 5, 2018 | Shift Happens

Shift Happens!® when you align your Customer Experiences to outcomes.

by James D. Feldman, CSP | Apr 30, 2018 | Customer Service, Learning Experience, LESSONS, Shift Happens

Customer service in the US is polarized. Customers love your company, product, or service or not. Often it’s because you love your Customers so they love you back. This infographic helps you to see what happens when Customers are not the primary focus of your...