James D. Feldman, CSP | James D. Feldman, CSP, CITE, CPIM Shift Happens!®

Shift Happens!® when you align your Customer Experiences to outcomes.

Shift Happens!® when you align your Customer Experiences to outcomes.

by James D. Feldman, CSP | Apr 30, 2018 | Customer Service, Learning Experience, LESSONS, Shift Happens

Customer service in the US is polarized. Customers love your company, product, or service or not. Often it’s because you love your Customers so they love you back. This infographic helps you to see what happens when Customers are not the primary focus of your...

Shift Happens!® Infographic Steps to follow for the Perfect Pitch

Shift Happens!® Infographic Steps to follow for the Perfect Pitch

by James D. Feldman, CSP | Feb 13, 2018 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens

Shift Happens!®: Infographic to ensure your PowerPoint doesn’t suck.

Shift Happens!®: Infographic to ensure your PowerPoint doesn’t suck.

by James D. Feldman, CSP | Jan 20, 2018 | Change Management, Customer Service, Learning Experience, LESSONS, Shift Happens, Workshop

Shift Happens!® Infographic showing that the past is prologue.

Shift Happens!® Infographic showing that the past is prologue.

by James D. Feldman, CSP | Jan 15, 2018 | Change Management, Learning Experience, Shift Happens

Shift Happened in 2017. How will you prepare for more ‘shift.’ Year after year.

Shift Happened in 2017. How will you prepare for more ‘shift.’ Year after year.

by James D. Feldman, CSP | Jan 10, 2018 | Shift Happens

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