James D. Feldman, CSP | James D. Feldman, CSP, CITE, CPIM Shift Happens!®

Shift Happens!® When you trade-in to increase performance.

by James D. Feldman, CSP | Nov 1, 2019 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience, Shift Happens

Tom has worked at his automotive dealership selling trade-in cars for more than four years and knows he does a great job. His boss even tells him so. He’s been wanting to ask for a raise for several months, but it just never seems like the right time to ask. At...

SHIFT HAPPENS!® When Fear Is Not A Barrier to Innovation.

by James D. Feldman, CSP | Oct 29, 2019 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens

IT’S NOT WHAT YOU THINK, BUT HOW YOU THINK THAT ENSURES INNOVATION and SHIFT HAPPENS!® The #1 Rule is to Screw Normality. Business, as usual, is dead! The new game is products wrapped in services. In the new world, everything will be intelligent, everything will...

Shift Happens!® When you lose innovation focus.

by James D. Feldman, CSP | Sep 19, 2019 | Change Management, Innovative Problem Solving, Learning Experience, Shift Happens

PROBLEM How does a firm or an individual begin to use creative thinking to innovate? Laser Focus! First, understand that innovation isn’t always about inventing products using new technology. Thousands of successful products or services are used in a radically...

Shift Happens!® when happiness is an inside job.

by James D. Feldman, CSP | Sep 16, 2019 | Shift Happens

The Secret to Your Happiness – It’s Within You The Secret to a Happy Life ~ Native American parable One day the Creator gathered all the animals and said: ‘I want to hide the secret to a happy life from humans until they are ready for it.’ ‘Give it to me. I’ll fly it...

Shift Happens!® when you say YES. A short course in Customer Service to any reasonable request.

by James D. Feldman, CSP | Sep 6, 2019 | Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens

When your Customers get upset, you have to get back in their good graces or risk losing their business. Here are five rules to turn a Customer Service problem into a loyal buyer. Rule #1: Face the problem now. Rule #2: Lend a sympathetic ear. Rule #3: Admit your...