by James D. Feldman, CSP | Feb 19, 2020 | Change Management, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens
Success is not gained from perfecting the known but by seizing the unknown. The Journey To Bright Ideas™ demonstrates, visually, all that stands in the way of any leader. In fact, it not so much about what you do, but what you don’t do. Jim refers to this as...
by James D. Feldman, CSP | Jan 2, 2020 | Change Management, Customer Service, Innovative Problem Solving
12 Shifts to Improve Patient Relations-Let’s brush up on the basics. A doctor’s practice, like any other business, needs good customer relations to be successful. Unfortunately, we have few role models of good customer relations, as every day we deal with...
by James D. Feldman, CSP | Dec 9, 2019 | Change Management, Innovative Problem Solving, LESSONS, Shift Happens
You can research, study and implement the latest and greatest marketing strategies, but unless you have the right mindset about yourself and your business, you will only achieve a certain level of success in your business. It is an undeniable fact that your success is...
by James D. Feldman, CSP | Dec 9, 2019 | Change Management, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens
So many of us jump into our profession and immediately focus on getting clients, making money, and marketing our business before we create a solid foundation for having a successful business. Every successful business owner has a clear vision and a plan. You should...
by James D. Feldman, CSP | Nov 1, 2019 | Change Management, Innovative Problem Solving, Shift Happens
When you overcome objections using business development strategies and skills you can go down the path to engage your prospect and get to YES. Objectives Build rapport, trust, and relationships with buyers Balance advocacy and inquiry in sales conversations. Inspire...