Can You Handle The Truth?

by | Nov 3, 2011 | Customer Service

The Truth? Can you handle the truth? You are going to die. It shouldn’t come a shock, but some will be shocked that I even said it out loud. What are you doing to prepare for your funeral? While none of us want to face the truth we should create our own...

3 Ps of Decision Making

by | Nov 2, 2011 | Innovative Problem Solving

Making decisions in business can be complex. It can be difficult and it can definitely be overwhelming. Throughout my life I’ve had to make some very tough decisions and I’ve found key priciples that help to guide my decision making process. I call them...

Shift Happens! Trick or Treat

by | Nov 1, 2011 | Change Management

photo credit: Kalexanderson Kim Kardashian is divorcing Kris Humphries after 3 months of marriage. Who cares? The wedding cost over $10 million and she received $17 million for endorsements and cable revenue. He spent $2 million on the ring, yet seemed surprised to...

Flip Swap

by | Oct 22, 2011 | Customer Service

photo credit: JD Hancock Steve Jobs would be angry. AT&T has partnered with Flipswap to accept your old iPhones as a trade in for the iPhone 4S. The concept is great, the execution is flawed. Read the fine print. Flipswap and the AT&T representative said they...

Where are the Jobs?

by | Oct 20, 2011 | Innovative Problem Solving

We have all been profoundly affected by the life and accomplishments of Steve Jobs, co-founder of Apple. People who didn’t know him wept. Articles compared him to other great visionaries. Endless tributes online and even in front of his store demonstrated how he...