by James D. Feldman, CSP | Nov 1, 2011 | Change Management
photo credit: Kalexanderson Kim Kardashian is divorcing Kris Humphries after 3 months of marriage. Who cares? The wedding cost over $10 million and she received $17 million for endorsements and cable revenue. He spent $2 million on the ring, yet seemed surprised to...
by James D. Feldman, CSP | Oct 22, 2011 | Customer Service
photo credit: JD Hancock Steve Jobs would be angry. AT&T has partnered with Flipswap to accept your old iPhones as a trade in for the iPhone 4S. The concept is great, the execution is flawed. Read the fine print. Flipswap and the AT&T representative said they...
by James D. Feldman, CSP | Oct 20, 2011 | Innovative Problem Solving
We have all been profoundly affected by the life and accomplishments of Steve Jobs, co-founder of Apple. People who didn’t know him wept. Articles compared him to other great visionaries. Endless tributes online and even in front of his store demonstrated how he...
by James D. Feldman, CSP | Sep 8, 2011 | Change Management
photo credit: kern.justin It’s a beautiful day in Chicago. The sun is shining, the breeze is brisk and you can feel Fall in the air. On such a wonderful day maybe we’d rather be outside frolicking, but we are at work–and we are thankful for it! There...
by James D. Feldman, CSP | Jul 7, 2011 | Change Management
photo credit: paalia Shift Happens! You can’t pick up the paper, turn on the news or even hang out by the water cooler without some discussion of the government’s debt ceiling and how it will affect each of us. Consumer debt, just like the government spending,...