by James D. Feldman, CSP | Nov 21, 2011 | Change Management
As the Johnny Mercer song says: “You’ve got to accentuate the positive,Eliminate the negative,And latch on to the affirmative,Don’t mess with mister in-between.” It is time for us to get unstuck in the reality of what is being reported in the...
by James D. Feldman, CSP | Nov 20, 2011 | Change Management
Yesterday I was interviewed on WGN Radio with John St. Augustine of Pinch Hitters about my new book Shift Happens! No Job, No Money, Now What? The purpose of the show was to take calls from people who had lost jobs or had significant changes in their lives. ...
by James D. Feldman, CSP | Nov 10, 2011 | Innovative Problem Solving
I often ask myself questions to change the way I think. These are ’shake-me’ up questions and most of us have them. “What would my mother think or do?””How can I lose more weight?” “Is this the right thing to do?””Am I...
by James D. Feldman, CSP | Nov 9, 2011 | Change Management
photo credit: tsevis Last week Andy Rooney died. One month ago Steve Jobs died. Both were thought leaders who said that life is full of choices. They both recognized that as we get older, there is a shortage of time to make our own choices. While they were very...
by James D. Feldman, CSP | Nov 8, 2011 | Customer Service
photo credit: Luke Redmond There is a growing trend for the tribe to speak its mind. Customers are angry about bank fees. So they created Bank Transfer Day for Nov. 5 urging others to move their accounts to credit unions or smaller banks. Complaints from President...