Reach Out and Touch Someone

by | Nov 20, 2011 | Change Management

  Yesterday I was interviewed on WGN Radio with John St. Augustine of Pinch Hitters about my new book Shift Happens! No Job, No Money, Now What? The purpose of the show was to take calls from people who had lost jobs or had significant changes in their lives. ...

Sleepless in Chicago

by | Nov 10, 2011 | Innovative Problem Solving

  I often ask myself questions to change the way I think. These are ’shake-me’ up questions and most of us have them. “What would my mother think or do?””How can I lose more weight?”  “Is this the right thing to do?””Am I...

Double Visionaries

by | Nov 9, 2011 | Change Management

photo credit: tsevis Last week Andy Rooney died. One month ago Steve Jobs died. Both were thought leaders who said that life is full of choices. They both recognized that as we get older, there is a shortage of time to make our own choices. While they were very...

No Bank Fees: The Tribe Has Spoken

by | Nov 8, 2011 | Customer Service

photo credit: Luke Redmond There is a growing trend for the tribe to speak its mind. Customers are angry about bank fees. So they created Bank Transfer Day for Nov. 5 urging others to move their accounts to credit unions or smaller banks. Complaints from President...

Can You Handle The Truth?

by | Nov 3, 2011 | Customer Service

The Truth? Can you handle the truth? You are going to die. It shouldn’t come a shock, but some will be shocked that I even said it out loud. What are you doing to prepare for your funeral? While none of us want to face the truth we should create our own...