by James D. Feldman, CSP | Nov 10, 2011 | Innovative Problem Solving
I often ask myself questions to change the way I think. These are ’shake-me’ up questions and most of us have them. “What would my mother think or do?””How can I lose more weight?” “Is this the right thing to do?””Am I...
by James D. Feldman, CSP | Nov 9, 2011 | Change Management
photo credit: tsevis Last week Andy Rooney died. One month ago Steve Jobs died. Both were thought leaders who said that life is full of choices. They both recognized that as we get older, there is a shortage of time to make our own choices. While they were very...
by James D. Feldman, CSP | Nov 8, 2011 | Customer Service
photo credit: Luke Redmond There is a growing trend for the tribe to speak its mind. Customers are angry about bank fees. So they created Bank Transfer Day for Nov. 5 urging others to move their accounts to credit unions or smaller banks. Complaints from President...
by James D. Feldman, CSP | Nov 3, 2011 | Customer Service
The Truth? Can you handle the truth? You are going to die. It shouldn’t come a shock, but some will be shocked that I even said it out loud. What are you doing to prepare for your funeral? While none of us want to face the truth we should create our own...
by James D. Feldman, CSP | Nov 2, 2011 | Innovative Problem Solving
Making decisions in business can be complex. It can be difficult and it can definitely be overwhelming. Throughout my life I’ve had to make some very tough decisions and I’ve found key priciples that help to guide my decision making process. I call them...