American Airlines – Touch and Go

by | Nov 29, 2011 | Customer Service

Today American Airlines filed for bankruptcy. There is a huge difference between former airline bankruptcies and American because they have liquidity with $4.1 Billion in cash. How can you be bankrupt with four billion dollars in the bank? Simple. You owe more than...

Offer True Thanksgiving

by | Nov 23, 2011 | Change Management

We live in a world where we need all the help we can get. If any of your friends are facing no job and no money they are not alone. If you are facing ‘shifts’ in your life there are always others with similar issues. Find a support group. Make a commitment...

Pay As You Go Airlines

by | Nov 22, 2011 | Change Management

There are a few industries that continue make me ‘scratch my head’ as much as the airlines does. They have been very creative in coming up with ways to extract additional money from passengers. They charge for pillows, more legroom, baggage, seat...

Swift Remarks

by | Nov 22, 2011 | Change Management

Sunday night 60 Minutes did a special report about Taylor Swift. I am not a big country music fan–although I do admit to knowing almost all the words to every Kenny Rogers and Dolly Parton song–but what fascinated me about Taylor was that she controls her...

Accentuate the Positive

by | Nov 21, 2011 | Change Management

As the Johnny Mercer song says: “You’ve got to accentuate the positive,Eliminate the negative,And latch on to the affirmative,Don’t mess with mister in-between.”  It is time for us to get unstuck in the reality of what is being reported in the...