by James D. Feldman, CSP | Dec 1, 2011 | Customer Service
If you are considering the purchase of an expensive item, then I suggest you do your homework. Get online. Call around. Check the newspapers. There are deals to be had if you simply do a little homework. A friend was interested in getting new appliances....
by James D. Feldman, CSP | Nov 29, 2011 | Customer Service
Today American Airlines filed for bankruptcy. There is a huge difference between former airline bankruptcies and American because they have liquidity with $4.1 Billion in cash. How can you be bankrupt with four billion dollars in the bank? Simple. You owe more than...
by James D. Feldman, CSP | Nov 23, 2011 | Change Management
We live in a world where we need all the help we can get. If any of your friends are facing no job and no money they are not alone. If you are facing ‘shifts’ in your life there are always others with similar issues. Find a support group. Make a commitment...
by James D. Feldman, CSP | Nov 22, 2011 | Change Management
There are a few industries that continue make me ‘scratch my head’ as much as the airlines does. They have been very creative in coming up with ways to extract additional money from passengers. They charge for pillows, more legroom, baggage, seat...
by James D. Feldman, CSP | Nov 22, 2011 | Change Management
Sunday night 60 Minutes did a special report about Taylor Swift. I am not a big country music fan–although I do admit to knowing almost all the words to every Kenny Rogers and Dolly Parton song–but what fascinated me about Taylor was that she controls her...